Manager-Sales Cross Sales MSS

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As we expand our virtual call center operations, Richardson will serve as a strategic hub for driving Wireless and Fiber sales performance. With aggressive growth targets and a plan to scale headcount significantly in 2026, we need strong leadership to ensure operational excellence and sales success.

• Performance Leadership:
  Virtual call centers require a dedicated manager to oversee sales execution, coach teams, and ensure KPIs are consistently met across multiple geographies.
• Scalable Growth:
  With the planned addition of 275 Premier Service Consultants, this role will provide the structure and accountability needed to onboard, train, and ramp new hires effectively.
• Sales Strategy Execution:
  The Sales Manager will translate corporate objectives into actionable plans for Wireless postpaid voice and Fiber sales, ensuring alignment with AT&T’s growth priorities.
• Employee Engagement & Retention:
  Virtual environments demand intentional leadership to maintain culture, motivation, and reduce attrition. This role will implement engagement strategies tailored for remote teams.
• Risk Mitigation:
  Without this position, we risk inconsistent performance, slower ramp‑up times, and missed revenue targets during a critical growth phase.

• Drive measurable improvements in Wireless and Fiber sales performance.
• Accelerate onboarding and productivity for virtual teams.
• Strengthen leadership structure to support long‑term virtual call center success.

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

• Leadership and Customer
  
  Experience:
  
  Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development:
  Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency:
  Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation:
  Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment:
  Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related sales experience.

• Oversees entry to mid‑level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies.
• Leads the team to manage small, less complex sales with a smaller quota or territory.
• Handles process‑driven assignments with moderate oversight.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Yes

Our Manager‑Sales Cross Sales MSS, earns between $61,700 - $92,500.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company‑designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility…