Business Operations Supervisor

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is seeking a Business Operations Supervisor for Carrier Commercial Service. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography.

The role is responsible for managing facility operations and financial tasks, ensuring consistent processes and execution of standard work, and providing oversight for project coordinators, jobs, and support outcomes.

Key responsibilities include facility management, submitting credit and invoice cancelation requests, creating and submitting performa requests, reconciling taxable VISA, completing cost transfers, building continuity within specialized teams, and coaching and developing specialized functions and coordinators.

• Facility Management
• Submitting credit and invoice cancelation requests
• Creating and submitting performa requests
• Reconciling Taxable VISA
• Completing cost transfers
• Building a continuity within specialized teams
• Backing up other Business Operations Supervisors
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates
• Coaching and developing specialized functions and coordinators
• Providing oversight for project coordinators, jobs, and support outcomes
• Acting as the subject matter expert for all specialists and coordinator tasks, and responsible for holding support team accountable
• Understanding the P&L & implications of support tasks on financial & operations metrics
• Assisting with any internal and external audit requests
• Acting as the primary leader for the daily management board and discussing metrics, progress, changes, etc.
• Providing execution support and plans to coordinators to schedule, and tie to startups
• Understanding and meeting the key performance indicators measures set by the organization

• High School diploma or GED
• Must have a valid Driver’s License
• 4+ years of experience managing an operations team
• 5+ years of experience in a field service business

• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver
• Ability to coach and develop people
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• EHS awareness
• Excellent customer relations skills
• Detailed knowledge of Microsoft Office, especially Excel
• A self-starter with a sense of time management

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.