Application Administrator III

Salary Range

Starting at $90,000 Annually Dependent on Qualifications

Monthly

Regular full-time

03/05/2026

Yes

04/06/2026

The IT Service Management (ITSM) Application Administrator will report to and partner closely with the IT Service Management Director, serving as the organization’s primary expert in ITSM application configuration, platform administration, workflow design, and integrations. This role functions as the lead administrator, configurator, and solution designer for Team Dynamix, the University’s IT Service Management System—ensuring the environment is well-governed, continuously improved, and aligned with organizational and ITIL best practices.

The organization has already established a robust ITSM tool and support processes. In this role, the individual will be responsible for reviewing and enhancing the existing platform, while providing expert guidance on refining changes that align with both industry standards and university-specific requirements.

This position primarily focuses on configuration and process improvement, requiring little to no traditional software development or minimal coding. Instead, it focuses on leveraging out-of-box capabilities to configure processes, design forms and workflows, integrate systems through iPaaS or similar tools, deliver training, and help standardize ITSM and PPM processes across the organization. The role also maintains responsibility for platform documentation, service roadmaps, standard operating procedures, governance artifacts, and process diagrams—ensuring changes are reviewed, approved, and communicated in accordance with institutional standards and compliance requirements.

Bachelor’s degree and five to seven years of relevant experience; or the equivalent combination of relevant education and/or experience will be considered.

• At least two years of Experience configuring and supporting Enterprise Applications
• At least four years of hands‑on experience with an Enterprise IT Service Management tool (e.g. Service Now, Team Dynamix, etc.), including the ability to train users and configure data elements across multiple modules.
• ITIL Foundation or equivalent IT Service Management Certification
• Demonstrated knowledge of ITIL or an equivalent IT service management framework, with the ability to apply its principles in daily operational and process‑improvement work.
• Experience designing and configuring ITIL processes such as Incident, Request, Change, Knowledge, and Problem Management.
• Experience building workflows, forms, automation and low‑code integrations to connect enterprise systems and streamline ITSM processes, rules, and service request processes using no‑code or low‑code tools.
• Demonstrated ability to monitor, and maintain ITSM platform health, including job schedules, email monitors, and user imports
• Ability to create documentation, standard operating procedures, process maps, and user guides.
• Experience building dashboards, KPIs, and reporting for operational and leadership use.
• Demonstrated ability to perform security reviews, access audits, and compliance validation aligned with FERPA, HIPAA, DIR, UT System, and institutional governance requirements.
• Hands‑on experience building or supporting API‑based, webhook, or iPaaS-driven au

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

• Accountable for the ITSM platform configuration and process development for the Office of Information Technology and campus stakeholders.
• Craft scalable solutions to enhance custom applications, services, and user experiences by leveraging out‑of‑box features or designing new configurations when needed.
• Engage with…