ServiceNow Developer

Who we are

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do but never at the expense of our values. Their work is demanding in volume and pace yet we embrace the challenge. We enjoy a balance of hard work and fun, so you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to serve others and our communities while supporting your growth and development to set you up for success here at BAL and beyond.

You seek purpose-driven work. You roll up your sleeves and get stuff done, learn quickly, move fast, and embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you’re not afraid to raise your hand. You understand that powering human achievement ultimately impacts a real person. You want an environment where everyone has a spot and is genuinely welcome.

A bright, driven person like you and an industry-leading powerhouse like BAL create a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team‑oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

We are seeking a skilled and experienced Service Now Developer to join our Service Automations team. This role is responsible for the administration, development, and optimization of the Service Now platform to support enterprise IT service management processes. The ideal candidate will have deep technical expertise, a strong understanding of ITIL practices, and a passion for automation and innovation.

• Administer and support the Service Now platform including Incident, Problem, Change, Service Catalog, Asset, Configuration, Knowledge, and Reporting modules.
• Perform system upgrades, patching, testing, and troubleshooting to ensure platform reliability and performance.
• Develop and maintain workflows, scripts, business rules, UI policies, UI actions, notifications, and integrations using Service Now APIs.
• Implement and enforce Role‑Based Access Control (RBAC), data security, and compliance policies.
• Manage and maintain the Configuration Management Database (CMDB) to ensure accurate and up‑to‑date IT infrastructure data.
• Stay current with the latest Service Now releases, features, and trends; recommend and implement improvements and innovations.

• Minimum 5 years of hands‑on experience as a Service Now Developer & Administrator, preferably in a large and complex enterprise environment.
• Strong knowledge of Service Now platform architecture, scripting, and functionality.
• Certified Service Now System Administrator (CSA) and Certified Application Developer (CAD) certifications required.
• Proficient in JavaScript, HTML, CSS, XML, JSON, REST, and SOAP.
• Deep experience with Service Now ITSM, CSM, and CMDB modules.
• Solid understanding of ITIL processes and best practices.

• AI & Automation:
  Now Assist, Virtual Agent, Flow Designer, RPA
• Scripting & APIs:
  JavaScript (server/client‑side), Glide API
• Integration & Automation: REST, SOAP, Integration Hub, MID Server, Orchestration

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist, and reach on a daily basis.
• Able to perform general office administrative activities: copying, filing, delivering, and using the telephone.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on‑time attendance.
• Must be able to prioritize schedule and complete testing required for multiple applications with overlapping schedules.
• A certain degree of creativity and…