Senior Innovation Analyst

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.

Job Description

About GEICO

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2023, GEICO earned premiums worth over $40 billion U.S. dollars.

GEICO is going through a massive digital transformation to re-platform the Insurance industry, removing friction across Customers, Partners, Marketplace, Segments, Channels, and Experiences as we grow our reach and market share.

About

The Role

GEICO is hiring a Senior Innovation Analyst to join their Claims Innovation team. In this role, you will work in close collaboration with multiple stakeholders across the organization to modernize GEICO Claims across technology, process and procedure. This role reports to the Director, Claims Innovation.

Responsibilities:

* Evaluate the current state of the business process and associated technology, identify areas of opportunity for improvement, and develop actionable strategies based on findings

* Lead the overall management of process performance by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drive collaborative efforts to ensure process delivers against requirements.

* Apply and maintain expert knowledge of the business and manage ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance

* Utilize data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.

* Evaluating and analyzing existing claims workflows, data, and key metrics to identify areas of opportunity for efficiency, effectiveness, or accuracy

* Guide and influence process re-engineering and technology implementation to enable innovative workflow redesign

* Preparing, summarizing, and delivering reports and/or presentations on findings or project progress

* Collaborating with Operations and Product teams to gather, define, and prioritize requirements, features, and specifications

* Identifying, tracking, and monitoring project risks and expected benefits

* Assisting the Director, Claims Innovation in establishing priorities, goals, and objectives

* Working across GEICO's Engineering, Product, AI, R&D, Data Science, and Claims Operations teams to help implement new product features, services, and/or processes

* Providing oversight of pilot programs, POC's, or A/B testing and reporting on performance and progress

* Participating in innovation workshops, ideations sessions, or design sprints for the purpose of identifying creative methods to solving problems

* Establishing a culture of innovation, agility, continuous improvement, openness and caring

* Keeping abreast of industry, market and company trends, techniques and capabilities.

About You

Skills & experience s:

* 8+ years experience in business process optimization, business analysis, consulting, innovation, and/or process engineering/optimization

* Bachelor's degree in Business, Finance, Economics, Statistics or other related area

* Management experience in P&C insurance claims, with subject matter expertise in material damage, casualty, or commercial auto claims handling preferred

* Experience in the Insurance and/or Insur Tech industry(ies), preferably within claims

* Experience in innovation or transformation roles, preferably within P&C insurance

* Experience evaluating technology opportunities/solutions and developing technology product strategy, plans, and roadmaps.

* Demonstrated competence in innovation methodologies, processes, and principles

* Effective communicator with the ability to clearly articulate a common strategic vision

* Experience working in collaboration with multiple stakeholders

* Ability to identify and execute on opportunities exposed by evolving process & technology

* DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work

Leadership qualities:

* Leads from the front and isn't shy about using their voice

* Ability to lead and influence with empathy and humility

* Ability to navigate and lead through complexity

* Curiosity, critical thinking skills; a lifelong learner who sees situations through multiple lenses

*…