Director, Global Reliability & Quality

General Overview

Req
Region:
Americas
Country: USA
State/Province:
Texas
City:
Richardson

Functional Area: Quality (QUA)
Career Stream: Global Reliability & Quality (GRQ)
Role: Director 2 (DR2)
Job Title: Director, Global HPS Reliability & Quality 2
Job Code: DR2-QUA-GRQ
Job Level: Level 13
Direct/Indirect Indicator: Indirect

Responsible to establish and maintain overall reliability strategy; to define the overarching Reliability Vision, Goals, and Framework for the organization, aligning reliability objectives with overall business objectives and outcomes.

Strategy and Leadership

• Executive Reporting
  :
  Monitor and communicate the state of in field reliability, key risks, and the status of new product reliability to executive leadership and cross‑functional partners. Drive focused improvements to ensure field reliability stays within company targets and KPIs.
• Reliability Resources and Budget Management
  :
  Define budget goals and manage resource growth/expansion for the Reliability Engineering function, including tools, testing equipment & laboratories, and personnel.

Technical

• Design for Reliability (DfR):
  Integrate reliability and maintainability principles into the product lifecycle from the initial design phase. Champion proactive methodologies such as prediction models and lessons learned into Failure Modes and Effects Analysis (FMEA) hand in hand with the hardware and software design teams.
• New Product Qualification
  :
  Plan, execute and report required destructive and non‑destructive verification during product development, such as cross sectioning, shadow moiré, solderability, Xray etc. Drive improvements and mitigations where needed.
• Reliability Testing & Validation
  :
  Proactively influence and oversee the development and execution of rigorous test plans, including Accelerated Life Testing (ALT), environmental testing, and qualification testing to predict and validate product warranty and lifespan. Drive mitigations and improvements needed based on the results from various functions such as design, manufacturing and suppliers.
• Failure Analysis and Prevention
  :
  Lead and manage the Root Cause Analysis (RCA) program for critical and chronic failures, ensuring long‑term corrective actions are implemented and validated to prevent recurrence.
• Ongoing Reliability Assurance
  :
  Maintain and influence ongoing reliability tests based on customer requirements and design criticalities. Inform and influence required ORTs based on experience and field performance of predecessors.
• Proactive Risk Assessment
  :
  Run risk assessments as required with failures simulated or seen during development/ in field.

Team Development & Culture

• Team Leadership and Mentorship
  :
  Recruit, hire, mentor, and manage a team of Reliability Engineers and/or Site Reliability/ Failure Analysis Engineers. Provide technical guidance and training on advanced reliability principles and tools.
• Cross‑Functional Alignment
  :
  Collaborate closely with Engineering (Design, Test, Manufacturing), Operations, Product Management, and Quality Assurance teams to instill a shared culture of reliability and ensure seamless product release.
• Process Improvement
  :
  Drive continuous improvement across engineering and operations processes by leveraging insights from failure data, post‑mortems, and customer feedback.

• Strong Analytical and Statistical Skills
  :
  Ability to analyze complex data sets to predict failure and measure improvement.
• Technical Knowledge
  :
  Deep understanding of system architectures, failure modes of hardware/software, and testing protocols. Proficiency in reliability analysis tools (Relia Soft, Weibull++, ALTA Pro, Block Sim) or a similar software.
• Leadership and Mentoring
  :
  Proven experience managing and developing high‑performing engineering teams.
• Communication
  :
  Excellent ability to distill complex technical information into clear, actionable insights for technical teams, executive leadership, and business stakeholders.

• Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Aerospace, Systems, or Software/Computer Science).
• Minimum of 10+ years of industry experience in Reliability…