Manager Engineering Operations

Manager Engineering Operations

Position Title:

Manager Engineering Operations

The Manager Engineering Operations is the technical lead for all data center engineering operations at one or more facilities and is responsible for the direct supervision of facility and data center engineers. He/she reports directly to the Manager Data Center Operations and is responsible for the review, approval and implementation of SOPs, MOPs and EOPs for the site and for the proper training of these procedures.

The Manager Engineering Operations responsibilities include oversight of general facility operations and will work in conjunction with the site remote hands, security and janitorial teams. The Manager Engineering Operations has experience in data center mechanical, electrical and plumbing systems and knowledge of large‑scale data centers, including state‑of‑the‑art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.

He/she is accountable for coordinating and completing all significant planned and emergency maintenance events, ensuring they are executed in a controlled and proven method to guarantee reliability of the critical loads. The MEO is ultimately responsible for identifying, evaluating and executing operational strategies with local site engineers to achieve the highest level of availability.

• Complete understanding of the following DLR and site related items:
  • Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines.
  • Equipment nomenclature standards and equipment locations
  • Facility drawings and equipment specifications for standard and non‑standard assets
  • Equipment sequence of operations (SOO’s), standard operating procedures (SOP’s) and emergency operating procedures (EOP’s).
  • Customer SLA’s and engineering specific lease obligations critical to data center operations.
  • All facility EOPS.
  • BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
  • DLR event management, event escalation, and incident reporting procedures
  • Execution of root cause analysis following an event along with the creation of a customer‑facing executive summary
  • Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement and close change management work orders.
  • Create/edit/resolve/close incident reports following a site incident
  • Maintenance and Operations Standards, scheduling vendors and internal labor to support work efforts at the site.
  • Digital Realty’s Environmental and Occupational Health and Safety standards
• Execute all aspects of data center engineering including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24×7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Supervise all MEP construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
• Develop and supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar and to ensure labor cost is closely monitored and controlled, and personnel efficiency is enforced.
• Execute in the site‑specific change management processes including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs including high‑risk and non‑standard procedures as well as the oversight of those maintenances.
• Execute walk‑throughs for high‑risk critical transferring and act as a resource for staff questions/confusion regarding any facility related issue.
• Advance ability to effectively troubleshoot site mechanical and electrical systems.
• Manage technical and operational incidents at the property, including the implementation of…