Community Associate, Richardson

Overview

About Us:

Common Desk, a WeWork company, specializes in creating workspace communities where everyone finds a profound sense of belonging. We deliver quality workspace products, services, and amenities inside state-of-the-art buildings over meaningful moments, specialty coffee, and unparalleled hospitality. Since we first opened in 2012, we believe people-focused work spaces are the key to happy professional environments. Our co-working spaces exist to help people enjoy showing up to the office to do what they do best every day of the week.

The Common Desk Community team consists of individuals who are customer-focused, consistent, and warm. At the location level, our team takes a lattice approach to space management, which means that Community Associates and Community Leads are responsible for a range of tasks to ensure that every aspect of the space is well-maintained and that members receive exceptional service.

As a Community Associate, you will be a point of contact for the Community and report to your building each day to support the Community Lead. Your work, which will include but not be limited to the duties listed below, will help Common Desk to achieve the following:

• Build a welcoming community amongst Common Desk members by planning and hosting events and intentional, daily interactions.
• Assist in maintaining the physical space and ensuring it is clean and organized.
• Work closely with the Community Lead and Senior Community Manager to develop and implement strategies for member retention and growth.

• Work with the Community Team to ensure the front desk is covered during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Hospitality Bar.
• Greet members and guests with a warm and welcoming demeanor.
• Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of community Common Desk is known for.
• Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
• Keep the front desk clean and organized.
• Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

• Execute marketing and sales tasks in tandem with Community Team, including but not limited to managing sales pipeline in Salesforce, posting to the location’s Facebook page, sending in scheduled events weekly, etc.
• Consistently celebrate members’ successes and milestones through gifts and notes.
• Plan location events, and distribute all necessary info to promote the event including creation and posting of weekly events posters.
• Conduct New Member Orientation, including educating members on all relevant Common Desk policies and procedures and encouraging usage of the app to activate the space’s amenities.
• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
• Know and explain Common Desk policies and procedures and communicate, inform, and update members on building issues.
• Ensure music levels and events are appropriate to the time of day and occasion.
• Write and send notifications to members relating to the location through Office
  
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• Man the location’s Fiction Coffee outpost, if applicable in the location, providing exceptional espresso-based coffee drinks to patrons.
• Efficiently handle the day-to-day responsibilities of the space, such as sorting mail, answering phone calls and emails, making coffee for guests, and giving tours.
• Receive, process, sort, and organize all mail.
• Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
• Track, audit, and organize keys collected and distributed.
• Manage keycard stock and request new inventory as needed.
• Collect keys and key cards upon move-out.
• Review location and how to use each piece of Emergency Equipment.

• You will be customer-centric and…