Customer Service & Phone Support

Position: Customer Service & Phone Support:
Customer Service & Phone Support
Richardson, TX - Hybrid (Tue-Thur onsite)
Assignment Duration: 6 months

Why is this role open? Additional support
Possible for extension? TBD
Team Overview:
Working with a team

Resource's typical working day:
- Customer Service & Phone Support:
The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions.
- Ticket Management:
Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key.
- Data Entry & Record Maintenance:
Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance.

- Must have skills:
- Attention to Detail Demonstrates precision and accuracy in completing tasks, ensuring data integrity and minimizing errors.
- Multitasking Ability Capable of managing multiple responsibilities simultaneously while maintaining quality and meeting deadlines.
- Effective Communication Clearly conveys information both verbally and in writing, adapting communication style to suit different audiences.
- Strong Interpersonal Skills Builds positive working relationships and collaborates effectively with team members and stakeholders.

Software skills:
- Microsoft Suite
- Basic Computer functions
- Service Now and People Soft is a PLUS

Years of

Experience:

at least 3 years of experience in customer service and/or related industry
Education: HS and GED

Interview Process: 1 virtual and 1 onsite

Summary:
As a
*** People Associate, you will provide basic support and customer service to those contacting the People
Service Center.