Mail Center Clerk

Job Description

Mail Center Clerk

$18 / hr

As a Processing Center Specialist, you will be at the heart of our mail operations, ensuring that our customers’ physical mail is processed accurately and efficiently. You will handle everything from receiving and uploading incoming mail to fulfilling special customer requests, aiming to exceed customer expectations.

• Manage incoming mail — Receive, sort, and upload incoming mail into our software system. Fulfill customer requests, such as scanning, shipping, shredding, and returning mail.
• Maintain processing center operations — Safely operate mail processing equipment, track inventory, and report any issues.
• Optimize facility processes — Identify areas for improvement in mail handling processes and collaborate to enhance efficiency.

• Accept and unload incoming mail, including lifting, carrying, and moving envelopes and packages.
• Sort incoming mail, applying barcodes and labels for efficient processing and tracking.
• Fulfill customer requests through our software, including:
• Opening, scanning, and uploading mail contents into our systems.
• Forwarding and returning mail to customers via courier services.
• Endorsing and depositing bank checks.
• Shredding mail.
• Enforce package weight limits and mail processing procedures, adhering to company policies at all times.
• Prioritize tasks effectively to ensure mail is processed on time.
• Operate mail processing equipment, such as package scales, document scanners, and label printers.
• Perform routine maintenance on equipment and coordinate technical support or repairs when needed.
• Track and manage inventory levels of processing supplies, including barcode labels, shipping labels, envelopes, and packing materials.
• Communicate clearly with team members and supervisors, providing regular updates on processing activities and escalating any issues as they arise.
• Promptly resolve customer support requests escalated by our customer experience team.
• Maintain positive interactions with external vendors, including courier and shredding services.
• Identify and report any discrepancies, damages, or issues with mail and deliveries to ensure timely resolution.

• High school diploma or equivalency certificate.
• Experience working in a mailroom, inventory management, warehouse, or processing center environment is a plus.
• Strong attention to detail and commitment to accuracy in all tasks.
• Ability to operate processing center equipment, such as document scanners and label printers.
• Effective communication skills for interacting with team members, supervisors, and third-party vendors.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Able to perform physical tasks, including lifting and carrying mail and packages up to 30 lbs.
• Familiarity with using software systems for tracking and managing tasks.
• Able to work independently and as part of a team in a fast-paced environment.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.