Therapy Operations Specialist

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At Bright Star Care Plano we’re not just filling positions — we’re building a team of passionate people who want to make an impact. Every voice is heard, every idea has weight, and every role plays a key part in our success. We believe in supporting our team members with the tools, trust, and flexibility they need to thrive — professionally and personally.

If you’re looking for more than just a job — if you want to be part of a company that values growth, collaboration, and innovation — you’ll feel right at home here.

We’re looking for a teammate who thrives in a hands‑on role, brings a strong work ethic, and always leads with integrity. The right candidate is naturally organized, can problem‑solve on the fly, and uses critical thinking to make smart decisions in fast‑moving situations. Most importantly, we want someone who genuinely cares about people — a professional who takes pride in ensuring clients, families, and team members feel supported and valued every step of the way.

• Welcome new clients with care by entering them into our Bright Star Care database, ensuring every detail is accurate from the start.
• Coordinate meaningful connections by scheduling and staffing visits that match patient needs with the right caregivers.
• Keep care moving forward by tracking referrals and monitoring the start of care so clients never experience a gap in service.
• Be a trusted first point of contact by answering calls from clients, families, and team members with empathy and professionalism.
• Match care with need by gathering client information and aligning it with scheduling requirements using organizational and problem‑solving skills.
• Deliver service that stands out by resolving requests quickly and accurately, escalating only when needed, and always aiming for client satisfaction.
• Listen with heart by responding to client calls in a compassionate, supportive way that reinforces trust and comfort.
• Champion quality and safety by upholding Bright Star’s standards of care and consistency.
• Be the face of positivity by treating clients, colleagues, and the community with professionalism and respect.
• Build strong relationships by fostering ongoing connections with both office staff and field team members.

• Proven experience in home health scheduling — you know the flow, the demands, and how to keep everything moving smoothly.
• Strong communication skills with the ability to build trust and confidence when speaking with referral sources, clients, and families.
• Calm under pressure, with the ability to de‑escalate issues and turn challenges into solutions.
• Background in fast‑paced, high call volume settings, where organization and focus are key.
• Exceptional client service skills, both over the phone and in person, ensuring every interaction is professional and supportive.
• Expert multi‑tasker who thrives on managing complex scheduling needs while maintaining accuracy and efficiency.
• Healthcare scheduling experience preferred, but we welcome proven scheduling expertise from similar industries.
• Tech‑savvy professional proficient in web‑based systems, MS Outlook, Word, and Excel.

• Office Environment: high‑paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees and clients; sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs.

Note:

The job duties outlined above may change without prior notice based upon the needs of the company.

• Day shift – Monday – Friday

• High school or equivalent (Required)

In person – Richardson, TX