Field Service Rep; Water Treatment

Job Characteristics

Responsible for providing technical support to current customers. Able to troubleshoot a resolve basic service support challenges. Demonstrates the ability to work in a safety focused environment. Able to provide more technical service support: installation, calibration and ongoing maintenance. Developing an understanding of business, products/services, & account needs. Assists with training customers.

Secondary Diploma or equivalent required and 1-3 years experience in industrial/mechanical environment. Water treatment experience preferred - OR - Technical Degree with 0-2 years experience.

Increased independence.

Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.

Ecolab is seeking a (
Field Service Representative II – Water Treatment
) where your hands‑on skills and customer‑first mindset will help shape a more sustainable future. You’ll be part of a purpose‑driven team that supports water treatment and disinfection systems across a variety of industries. You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and escalat complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• (Install:) Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts
• (Hygiene:) Execute cooling tower cleaning, treatment, and large-scale water disinfection
• (Hygiene:) Operate power washers, industrial vacuums, and basic hand/power tools to complete service tasks

• This position will be based in Richards Bay, Kwa Zulu Natal.
• The territory for this position covers all coastal areas in the province and out of provice. You may also be requested to travel to areas out of country.

• You’ll work in a dynamic, hands‑on environment with autonomy and support
• You’ll help customers meet sustainability goals while protecting their critical assets
• You’ll gain access to industry‑leading training and development programs

• High school diploma or equivalent
• 2 years of experience in water treatment or an industrial/mechanical environment
• Position requires a current and valid Driver’s License with no restrictions
• No immigration sponsorship available

• Position requires lifting up to 50 pounds
• Position may require exposure to hot, cold, noisy, or dirty environments
• Position requires stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite

• Starting on Day 1:
  Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company‑paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of…