Program Coordinator; Student Services Professional II), Office of Black Student Success

Job Summary

Under the Division of Student Affairs, and general supervision from the Director of the Office of Black Student Success (OBSS), the Program Coordinator identifies and mentors students on routine matters using the African American (AA) Data Dashboard, Educational Advisory Board (EAB), and other methods of bringing students in for services when needed.

The Program Coordinator supports OBSS in moderately complex professional student service work by utilizing knowledge and judgement of principles, techniques, standards, guides, and professional skills to advise students. Services are provided through student peer mentorship programs, leadership training, retention activities, educational curriculum presentations, direct student advising/counseling, and other services to promote student success. Additionally, the Program Coordinator will help assist current CSUSB students in their quest for financial literacy and work with established partners to support student needs.

• Provide advising and support to students affiliated with the Office of Black Student Success (OBSS) through individual and group meetings, activities, and events. Utilize foundational interviewing and counseling techniques to support student growth and development.
• Promote student retention by assessing student needs and connecting them with relevant CSUSB resources, including financial aid, scholarships, academic advising, Career Services, internships, Basic Needs, research opportunities, Health Services, CAPS, and community services.
• Encourage student engagement by recommending programs, services, and activities that align with academic and personal development goals.
• Serve as a liaison and maintain collaborative relationships with students, faculty, and on- and off-campus partners to support OBSS initiatives.
• Collaborate with Recruitment and Admissions to deliver presentations to K–12 students and families, with the goal of increasing Black student enrollment and engagement.
• Work with the Director to strengthen peer mentoring for Black students and support the development of a faculty-student mentoring program, including design, outreach, pairing, and ongoing support.
• Utilize institutional platforms such as the African American Data Dashboard and EAB to identify and assist students who may benefit from additional support services.
• Collaborate with campus partners to ensure accurate and consistent sharing of academic progress for OBSS-affiliated students.
• Represent OBSS at campus and community meetings, trainings, and events to strengthen program impact.
• Support the Director in planning and executing OBSS events, including workshops, educational sessions, and philanthropic activities.
• Assist with data collection, report preparation, and program assessments.
• Provide lead work direction, training, and guidance to Student Assistants, Peer Mentors, part-time staff, and volunteers; contribute to performance evaluations as appropriate.
• Attend conferences and professional development trainings, as required.
• Participate in OBSS-related events such as orientations, cultural programs, and academic advising trainings.
• Engage in Division of Student Affairs (DSA) activities, meetings, and trainings, as requested.
• Maintain student records in compliance with FERPA, U.S. Department of Education regulations, and university policies.
• Perform other classification-related duties as assigned to support the operations of the Division of Student Affairs (DSA), as directed by the OBSS Director and division leadership.

• Experience:
  
  Possession of knowledge and abilities typically demonstrated through the equivalent of two (2) years of professional experience in a student services program area or related field. Experience should provide evidence of competence and indicate the potential for growth. A master's degree in a job-related field may be substituted for one (1) year of professional experience.
• Education:
  
  Equivalent to graduation from a four (4) year college or university in behavioral sciences, public or business administration, or other job-related field. Additional…