Deputy Leader

Join to apply for the Deputy Leader role at Veolia | North America
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Veolia in North America is the top‑ranked environmental company in the United States for three consecutive years. It is the country’s largest private water operator and technology provider, and a leader in hazardous waste and pollution treatment. Veolia offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery.

The company serves commercial, industrial, healthcare, higher education, and municipal customers throughout North America. With headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

In the role of Deputy Site Leader, the successful candidate will assist the Site Leader in managing daily operations, ensuring that all activities align with organizational goals and operational standards. The Deputy Site Leader will support the Site Leader in addressing operational challenges, providing hands‑on assistance, and contributing to quick, effective solutions. The role involves relaying site goals, procedures, and updates to team members, fostering a positive collaborative work environment, and stepping in to lead site operations in the absence of the Site Leader to ensure continuity of operations.

The Deputy Site Leader will also maintain high standards of safety, quality, and efficiency and help implement process improvements.

• Foster teamwork and collaboration, ensuring communication flows smoothly across all team members to meet site goals.
• Support the Site Leader in managing team performance, identifying areas for improvement and offering coaching.
• Communicate effectively with the Site Leader, staff, and external stakeholders.
• Provide support in client communications and step into client‑facing roles when necessary.
• Assist in promoting a safety‑first culture and conduct regular safety checks or audits.
• Mentor junior team members, providing guidance and support for skill development.
• Demonstrate a desire to grow into a future leadership role, focusing on operational and leadership skill development.
• People Management:
  • Promote a positive work culture.
  • Manage resources effectively.
  • Communicate business initiatives and goals to team members.
  • Evaluate and mentor the team.
  • Typically supervise less than 10 FTEs.
• Safety Management:
  • Implement and enforce comprehensive safety protocols, procedures, and best practices.
  • Conduct regular safety training and awareness programs.
  • Monitor and report on safety performance metrics, including incident rates and near‑misses, to drive improvement.
• Compliance Oversight:
  • Oversee contract execution for the site.
  • Ensure adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.
• Operational Reliability:
  • Monitor project delivery performance.
  • Maintain high standards of quality and consistent results.
  • Coordinate problem resolution and manage conflicting priorities.
• Customer Relations:
  • Build and maintain strong, trust‑based relationships with site‑level customers and stakeholders.
  • Respond to customer inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with cross‑functional teams to continuously improve customer experience and satisfaction.
• Cost Effectiveness:
  • Identify and implement operational efficiencies and cost‑saving initiatives.
  • Monitor and report on site‑level financial transactions to ensure cost‑effectiveness.
  • Work closely with cross‑functional teams to optimize resource utilization and minimize downtime.
• Facility Management:
  • Independently manage facilities generally less than 1 MGD; or support the Site Leader with facilities generally 1–5 MGD.
  • Align responsibilities with the supervisor if part of a common project.

• The noise level in the work environment is usually moderate.

• High School Diploma/GED is required.
• A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.
• 3 years…