Patient Service Rep

Summary:

The Patient Service Representative reports to the Practice Manager and oversees financial processes associated with patient services. The role involves greeting patients, registering and checking them in, answering phones, scheduling appointments, obtaining referrals and authorizations, processing forms, and managing discharge procedures.

• Greet patients and perform registration check‑in functions.
• Answer phones and schedule patient appointments.
• Obtain referrals and authorizations.
• Process forms and discharge patients.
• Oversee the patient financial process to ensure co‑payments, deductibles, and self‑pay payments are collected at service time and properly processed.
• Verify that all necessary information (demographics, referrals, authorizations, billing codes, diagnoses, etc.) is complete and accurate.
• Complete end‑of‑day batch, reconciling the patient schedule with time‑of‑service payments within the established timeframe.
• Provide clerical support for the practice.
• Orient and serve as a resource to new employees regarding department policies and procedures.
• Maintain quality, safety, environmental and infection control in accordance with established policies, procedures and objectives.
• Protect and preserve the patient’s right to privacy and confidentiality.
• Travel to satellite offices to perform duties, when required.
• Perform other related duties as required.

• Completion of a two‑year Medical Office Management or Medical Secretary program, or equivalent experience in a physician’s medical office.
• Demonstrated knowledge and skills to provide patient care across the lifespan, respecting aging processes, developmental stages and cultural patterns.
• Minimum of two years’ experience in a physician’s medical office.
• Proficiency in English language and computer appointment scheduling.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Pay Range: $17.77 - $29.31

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: LPG-Jamestown-20 Southwest Ave - 20 Southwest Avenue Jamestown, Rhode Island 02835

Work Type: M-F 8‑5, variable

Work Shift: Day

Daily

Hours:

8 hours

Driving

Required:

No