Lead Veterinary Customer Service Representative

Location: Wakefield

Key Responsibilities

• Lead, support, and mentor the reception team to ensure smooth daily operations.
• Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
• Manage appointment scheduling, check-ins, and check-outs efficiently.
• Oversee client billing, payment processing, estimates, and invoice accuracy.
• Troubleshoot scheduling conflicts and help maintain effective patient flow.
• Train new reception team members and provide ongoing coaching.
• Coordinate communication between clients, technicians, and doctors.
• Maintain reception area cleanliness, organization, and professional appearance.
• Assist with hospital communications, inventory coordination, and administrative tasks as needed.
• Handle escalated client concerns with professionalism and empathy.

Qualifications

• 2+ years of veterinary reception or customer service experience required; leadership experience strongly preferred.
• Knowledge of veterinary terminology, services, and appointment types.
• Strong multitasking abilities in a high-volume environment.
• Excellent verbal and written communication skills.
• Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.).
• Demonstrated ability to lead, inspire, and support a team.
• Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.

Compensation

• $22-$25/hr based on experience

What We Offer

• Competitive pay based on experience
• Health, dental, and vision benefits
• Paid time off and holiday pay
• Opportunities for professional growth and continuing education
• Supportive team culture focused on collaboration and high-quality care

At Ameri Vet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.