Account Manager

The Account Lead owns and advances the customer relationship for a defined group of sitework, waterworks, and infrastructure contractors.

Sitting at the center of Lindonʼs inside-execution–led model, the Account Lead ensures that once a customer is engaged, every interaction is organized, proactive, accurate, and consistent
, regardless of project size or internal personnel changes.

This role blends relationship stewardship, execution leadership, and opportunity development
, working closely with Operations, Estimating, Ordering, and Logistics to deliver a best-in-class customer experience while driving long-term customer growth and retention.

• Serve as the primary day-to-day point of contact for assigned customers
• Maintain proactive, professional communication with project managers, estimators, and field leadership
• Manage expectations around pricing, lead times, submittals, and deliveries
• Communicate risks, changes, or delays early and transparently
• Ensure customers always feel informed, supported, and confident their projects are being handled

Ensure every project moves from bid to execution cleanly, accurately, and without friction.

• Own the end-to-end coordination of quotes, bids, submittals, and documentation
• Receive, organize, and manage incoming quote requests and bid documents
• Ensure bid packages are complete, clearly defined, and executable prior to estimating
• Coordinate closely with Estimating to deliver accurate, competitive quotes
• Present quotes clearly and follow up with purpose and context
• Track awarded versus quoted scope to maintain alignment throughout execution
• Prepare, submit, and track all material submittals, approvals, and revisions
• Maintain organized job folders, compliance documents, certifications, and closeout materials

Translate customer commitments into smooth internal execution.

• Lead internal job kick-offs to align Operations, Ordering, and Logistics
• Capture and document project-specific requirements (delivery sequencing, site constraints, stored materials)
• Maintain real-time awareness of job status, open backlog, and upcoming milestones
• Partner with Operations to anticipate challenges and support consistent, accurate execution

Strengthen relationships while expanding opportunity within the right customers.

• Conduct planned, purposeful customer and job site visits to reinforce relationships and execution alignment
• Organize site and customer visits intentionally (generally one to two structured day per week, as workload allows)
• Use customer engagement to:

• Deepen understanding of customer workflows and preferences
• Identify upcoming material needs, new projects, and scope expansions
• Surface opportunities early and coordinate pursuit with Leadership

• Own customer retention through consistent performance, follow-through, and trust
• Balance customer advocacy with Lindonʼs long-term business interests

• Gather ongoing customer feedback and identify friction points
• Escalate issues early and collaborate internally on solutions
• Maintain detailed CRM notes to preserve continuity and institutional knowledge
• Ensure a consistent Lindon experience regardless of personnel or project changes

• Construction supply, waterworks, utilities, sitework, or adjacent infrastructure environments
• Familiarity in plans, specs, and coordinating projects