Regional Manager - Automotive

Regional Manager - Automotive Experience Required

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Accelerate your career at the largest 100% Family-Owned Tire & Automotive Dealer in the U.S. Lead a multi-unit team for one the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service! Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45 years ago, we have been raising the bar in the tire and automotive service business.

As the country's largest family-owned and operated automotive service provider, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now with new products and services needed to maintain modern vehicles, Tire Discounters and its many other brands like Chip's Auto Glass and Butler Tires and Wheels are growing and expanding like wildfire.

Over 2000 strong, our team members are the best in the business, a true employer of choice. We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and more!

The Regional Manager is responsible for many facets of management to include, but not limited to: managing the operations of Tire Discounters retail stores, and the quality of its operations in compliance with the company's policies and procedures. The position is responsible for recruiting, hiring, evaluating, and developing Sales Associates, Service Technicians, General Managers and Service Managers, implementing sales strategies, and keeping an active presence in your assigned region's stores to create a customer-oriented culture.

Reporting to the Zone Vice President, the position collaborates with various departments to ensure consistent delivery of Tire Discounters core values, outstanding customer service and various program offerings.

• Attract and Retain the best in the business – network and partner with our talent acquisition team and zone leadership to maintain an active pipeline of potential candidates.
  • Utilize the tools available to proactively anticipate staffing changes, new store openings, acquisitions and growth.
  • Make sure we have the right talent in the right seat.
  • Maintain and onboarding to retirement mentality for all team members.
• Team member development – ensures that all team members are aware of and taking advantage of all the tools Tire Discounters provides to reach their fullest potential.
  • Ensure 100% compliance with our non-negotiables and processes so that all team members are treating each customer and vehicle to provide the outstanding customer experience that has been the foundation of Tire Discounters growth over the last 45 years.
  • Develop high performing team members who are ready to promote and build a talent bench for your assigned region and within your zone.
  • Provide consistent and fair ongoing performance feedback and resolve team member concerns, at time partnering with your assigned HR Business Partner.
• Ensure smooth and efficient operations – at Tire Discounters, the details matter. The Regional Manager is responsible for making sure all locations operate in accordance with Tire Discounters' high standards.
  • Work with store team members to make sure all policies and processes are followed and recommend improvements.
  • Support and effectively deliver Tire Discounters programs relevant to your locations.
  • Conduct regular store visits and audits to verify stores are operating at the highest level.
• Communicate across all levels – the Regional Manager is the nexus between the various support functions and the stores.
  • Ensure all communication is properly delivered to the stores and that the team members understand the why behind it.
  • Escalate concerns and issues timely to the appropriate team with follow-up to make sure your team is getting the correct support.
  • Handle (or delegate when appropriate) all customer concerns within the assigned region. Actively engage in all…