Associate Applications Analyst, ETO

Description

Position Title:

Associate Applications Analyst - ETO

Individual contributor responsible for supporting Change Management, Problem Management, and Disaster Recovery processes. Assists in management of end-to-end processes to ensure optimal overall performance, adherence and efficiency. Provides basic analytical support through process execution. Ensures that processes meet all regulatory requirements and compliance standards. Actively participates in Disaster Recovery testing.

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

• Facilitate the Change Management process, ensuring completeness, accuracy, and approvals
• Facilitate the Problem Management process, tracking significant issues to root cause resolution
• Analyze incident data to identify significant issues to track as Problems
• Partner with IT support teams to document Disaster Recovery details for support and recovery
• Partner with Business Continuity and IT Security teams to coordinate recoverability of IT systems
• Partner with IT support, Business Continuity, and IT Security on testing and validation of recoverability and communications
• Interact with IT support teams to give guidance, provide training, and partner to execute necessary process work
• Create and maintain dashboards and reports within IT Service Management tool (Service Now)
• Audit and maintain services and application details supporting Disaster Recovery in the configuration management database
• Participate in process design reviews, improvements, and implementations

for benefit details related to this position.

Minimum Salary: $76,700.00

Maximum Salary: $

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including your specific skills and experience, geographic region, or other relevant factors.

• Understanding of ITIL processes
• Strong analytical skills
• Effective communication skills
• Ability to work independently and as a member of cross-functional team
• Ability to multi-task and prioritize work
• Effective judgment and problem-solving skills
• Ability to build and maintain business relationships
• Experience with Service Now preferred
• 3 to 7 years of experience in technology or process roles
• 4-year degree in business, information systems, or equivalent and appropriate work experience
• ITIL Foundations certification preferred

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:
California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.