Director, Customer Analytics

Overview

The Director of Customer Analytics will shape Customer Strategy by leveraging advanced analytics to influence decision-making across product and marketing. This leader drives customer performance through actionable, future-focused insights that guide senior cross-functional partners. This role provides strategic leadership to a team responsible for translating complex data into clear strategies, measurable outcomes, and recommendations. Exceptional communication skills are essential to align executives and stakeholders around insight-driven decisions.

The Director also plays a key role in developing and mentoring talent to build the next generation of analytics leaders. This role supports the VSI + Beauty business units by serving as a strategic connector between analytics teams and brand and marketing partners. The Director oversees the review of customer, basket, and business performance ensuring insights are translated into prioritized, high-impact strategies that advance brand and business objectives.

This position champions insight adoption, balances competing priorities and guides the organization through a structured approach to evaluation, alignment and execution.

• Shape and refine enterprise-level understanding of the intersection of business and customer, directly influence strategic priorities across VSI + Beauty and supporting functions such as Marketing, Merchandising, Planning, and Digital.
• Set the long-term analytics vision by proactively aligning predictive and prescriptive analytics to enterprise strategic decisions and multi-year roadmap.
• Oversee and standardize analytics and visualization frameworks; evaluate tools that scale.
• Deliver and guide the development of insights, ensuring clarity and strategic alignment for Executive Level audiences.
• Provide leadership oversight for the team, ensuring resources, direction and structure in a fast-paced, high-impact role.
• Coach others within the team, develop future organizational leaders by driving a culture of insight-to-action, strategic thinking and data-driven decision making.
• Set and approve learning agendas for teams, ensuring alignment with enterprise priorities and innovation strategy.
• Keep up-to-date on emerging trends, technologies, and companies that are impacting retail analytics and anticipate their long-term implications for future strategy.
• Support the assessment and incubation of new analytical tools as appropriate.
• Demonstrate a strong sense of urgency in all deliverables with accountability and high-quality outputs.
• Lead executive – level presentations with confidence and clarity, influencing senior executives and shaping key strategic decisions.
• Demonstrate expertise in customer / market research and translate these insights into strategies that drive growth, personalization and competitive advantage.

Benefit details related to this position are available from the employer.

Minimum Salary: $

Maximum Salary: $

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

• Bachelor’s degree in business, analytics, economics or related field;
  Master’s degree (MBA or advanced analytics degree) a plus.
• Proven ability to oversee a portfolio of initiatives and deliver strategic outcomes under accelerated timelines.
• Exceptional communication skills and demonstrated collaboration skills
• Strong presentation skills with the ability to influence and engage senior level leadership
• Rigorous attention to detail combined with the ability to synthesize complex data into clear executive-level narratives.
• High level of analytical and business curiosity
• Flexible and creative problem solver capable of navigating ambiguity, removing organizational barriers, and driving strategic alignment.
• Adaptable and a champion for change
• Personal professionalism and sense of accountability demonstrated by a track record of delivering results, developing talent and modeling leadership behaviors.

• 10+ years professional experience in a business or analytical…