Infrastructure Specialist

At the direction of supervisor, designs, implements & maintains the information technology infrastructure for the Board. Manages the evaluation, installation, configuration, expansion & repair of network hardware & software (e.g., servers, databases, workstations, network interfaces, switches, routers, printers, cloud architecture, etc.). Uses agency & State approved security tools to protect systems, networks & data from cyber threats by preventing unauthorized access, detecting malicious activity, responding to incidents & securing applications.

Assists with creating, updating & enforcing security standards, best practices & disaster recovery plans. Assists with configuring & supporting systems using modern network protocols (e.g., TCP/IP, SMB). Ensuring stable connectivity for Local Area Networks (LAN), Wide Area Networks (WAN), VPNs & secure remote access. Maintains integration with State and external networks while adhering to compliance & security standards. Researches, evaluates & advises emerging technologies to enhance organizational capabilities.

Participates in projects, manages & supports vendors & evaluates new technologies to support the Board.

Diagnoses, resolves & documents hardware & software issues across network, endpoint & integrated systems. Troubleshoots recurring problems related to connectivity, printing, email, server performance and application functionality. Provides technical computer assistance to end users as required; performs implementation & user training for proprietary software packages; assists in installing software applications on desktops &/or servers; pilots software packages to develop knowledge to train end users;

attends meeting & demonstrations with vendors to assist with purchasing decisions; troubleshoots &/or corrects computer-related problems as required.

Provides administrative support for information technology initiatives, assists with planning & implementation of hardware, software & system upgrades or modifications. Maintains comprehensive documentation network configurations, processes & procedures to ensure operational continuity, efficiency & compliance. Manages software licenses & physical inventory to ensure adherence to Board or State policies, copyrights & vendor agreements. Assists with forecasting & scheduling hardware & software lifecycle replacements & upgrades.

Performs other duties as assigned (e.g., participates in meetings, industry seminars & professional conferences to stay current on emerging technologies, cybersecurity trends & vendor solutions, etc.).

• 36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above.

Note:

The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job

Skills:

Information Technology