Customer Service Representative- 2nd Shift

Customer Service Representative – 2nd Shift

The work site for this position will be at 6606 Tussing Rd. Reynoldsburg, Ohio 43068.

The Warehouse Customer Service Representative (CSR) handles all administrative duties related to receiving, storing, maintaining, shipping, and invoicing of customer inventory. The CSR works directly with the warehouse leadership team, employees, and customers.

• Process and monitor shipping and receiving transactions and documentation (e.g., receipts, bills of lading, orders, confirmation of shipments).
• Communicate effectively with transportation, OFR, management, co-workers, and customers using appropriate media (phone, email, face‑to‑face).
• Manage customer information using Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on‑hold product, notify vendors, and work with OFRs.
• Collaborate with customers on necessary needs, including workflow organization, prompt response time frames, long‑term relationship building, and win‑win outcomes.
• Research, resolve, and communicate customer, inventory, order, and inbound discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• All other duties as assigned.

Education & Experience

• 1–2+ years of customer service or related experience preferred.
• High school diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry, and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Capabilities

• Ability to work in a fast‑paced, team‑oriented environment.
• Excellent verbal and written communication skills.
• Patience and adaptability.
• Conflict resolution and technical proficiency.
• Problem‑solving and time‑management skills.

• Hear, read, comprehend, write, and communicate.
• Continuously sit, type, and perform repetitive wrist motions.
• Occasionally stand, walk, bend, squat/kneel, twist/turn, or reach.
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities.

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.