Teller, Customer Service​/HelpDesk

About The Role SUMMARY

At Citizens Community Bank, we pride ourselves on building lasting relationships with our customers and creating a positive impact within the communities we serve. As we continue to grow, we are looking for dedicated, motivated individuals who are passionate about delivering exceptional service and contributing to our success. Join our team and be part of an organization that values collaboration, professional growth, and community involvement.

The Teller will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. It is essential that you give the customer in front of you your undivided attention while processing their transaction. Tellers have extensive contact with customers, vendors, the public, and bank staff and will interact in a professional and courteous manner.

This position, as a part time Customer Service Representative, will be 30-40 hours a week depending upon branch needs. This is an in-person position, M-Th 8:15am-5:15pm, and F 8:15am-6:15pm

• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Process all customer transactions
• Learn and understand bank products and services by attending staff meetings and trainings.
• Assist customers over the phone
• Regular, on-site attendance during standard business hours is required to perform the duties of this position.
• Regular and predictable attendance in order to accomplish assigned job duties
• Additional duties as assigned.

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Complete required bank and OnCourse training courses within assigned time frame(s).
• All employees are accountable for compliance with applicable laws and regulations when performing their job duties.
• Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities.
• Represent in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.

• High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workloads and demonstrate effective time management skills.
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact.
• Ability to work both independently and in a team environment.
• Ability to understand and follow written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

• Pleasant, Friendly
• Good Customer Service

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when…