Customer Success Manager

About Herohub

Herohub is a retail intelligence and enablement enterprise delivering digital products and retail operating solutions for OEMs and dealers.

Serving powersports and specialty vehicle dealers across North America and Europe, Herohub integrates proprietary software platforms, advanced analytics, AI systems, implementation support, and dealer performance groups to improve operational execution and retail performance at scale.

Our ecosystem includes Herohub
20 in-person performance groups, Dealer Hero virtual 20 Groups, Dealer

AI, Herohub

U, and Shop Dealer Ecommerce, Herohub’s purpose-built retail software solutions designed to enable world class omni-channel retail.

We partner with dealer leaders and OEMs to modernize retail infrastructure, strengthen network performance, and support long-term, sustainable growth.

The Customer Success Manager (CSM) is responsible for owning and nurturing client relationships from onboarding through long-term retention. You will serve as the primary point of contact for assigned dealerships, ensuring they are engaged, supported, and maximizing value from Herohub’s programs and services.

This role requires strong communication skills, organization, follow-through, and a proactive mindset. You’ll work closely with internal teams while advocating for your clients’ success.

• Client Relationship Management
• Serve as the primary contact for assigned dealership accounts
• Build strong, long-term relationships with clients
• Conduct regular check-ins to ensure satisfaction and engagement
• Proactively identify opportunities to increase participation and value

• Lead onboarding calls and training sessions
• Ensure clients understand how to use Herohub platforms and tools
• Monitor participation and follow up with under-engaged accounts

• Identify upsell or cross-sell opportunities when appropriate
• Assist with renewals and retention efforts
• Anticipate and resolve concerns before they escalated

• Communicate client feedback to leadership and operations
• Coordinate with team members to ensure seamless service delivery
• Maintain accurate client records and documentation

• Strong communication and relationship-building skills
• Highly organized with excellent time management
• Detail-oriented and process-driven
• Confident leading calls and virtual meetings
• Ability to manage multiple accounts simultaneously
• Proficient in CRM systems and basic office software

• Experience in account management, customer success, or B2B service
• Dealership, automotive, or powersports industry knowledge
• Experience with training programs or membership-based services

• Someone who takes ownership and follows through
• A team player who thrives in a collaborative, in-office environment
• A professional who genuinely cares about client results

• Fast-growing company with opportunity for advancement
• Team-oriented, positive office culture
• Competitive compensation (based on experience)