Teller, Customer Service​/HelpDesk

About The Role

SUMMARY: At Citizens Community Bank, we pride ourselves on building lasting relationships with our customers and creating a positive impact within the communities we serve. As we continue to grow, we are looking for dedicated, motivated individuals who are passionate about delivering exceptional service and contributing to our success. Join our team and be part of an organization that values collaboration, professional growth, and community involvement.

The Teller will greet customers with a smile, assess and fill their needs in a professional manner. This person must be able to communicate effectively while working quickly and with accuracy. It is essential that you give the customer in front of you your undivided attention while processing their transaction. Tellers have extensive contact with customers, vendors, the public, and bank staff and will interact in a professional and courteous manner.

Part‑time Customer Service Representative – 30–40 hours per week (M‑Th 8:15 am–5:15 pm, F 8:15 am–6:15 pm)

• Provide superior internal and external customer service: must demonstrate self‑governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Process all customer transactions.
• Learn and understand bank products and services by attending staff meetings and trainings.
• Assist customers over the phone.
• Regular, on‑site attendance during standard business hours is required to perform the duties of this position.
• Maintain regular and predictable attendance to accomplish assigned job duties.
• Complete additional duties as assigned.

• Participate in community service and bank‑sponsored activities that support the mission and values of CCB.
• Complete required bank and OnCourse training courses within the assigned time frame.
• Ensure compliance with applicable laws and regulations when performing job duties.
• Participate in training to become familiar with legal and regulatory requirements affecting the employee’s responsibilities.
• Represent the bank in a professional manner, maintaining a professional image, confidentiality, positive ‘can‑do’ attitude, good attendance, punctuality, flexibility and adaptability, and keeping the work area tidy while maintaining customer privacy.

• High degree of attention to detail and excellent organizational skills for a fast‑paced environment.
• Ability to prioritize and organize heavy workloads and demonstrate effective time‑management skills.
• Ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact.
• Ability to work both independently and in a team environment.
• Ability to understand and follow written and oral instructions.
• Vocal and written communication skills.
• Basic computer skills.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

• Pleasant, friendly demeanor.
• Good customer service skills.

Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise level.

While performing the duties of this job, the employee is often required to sit, use hands in repetitive motions to finger, grasp, handle or feel, and talk or hear. Occasionally required to stand, walk, and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals, keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6–8 hours per day, when necessary.

May be required to work extended hours or travel off‑site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing/descending stairs in an emergency situation. Requires close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects or operation of equipment and using measurement devices at close distances.

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