Director of Operations

Department: RPD | Manufacturing Operations

Reports to:

COO About:

Shelfology helps create spaces that tell stories, celebrate people, display treasures, honor memories, and organize the stuff of life. We’re design and engineering geeks with decades of experience delivering impeccably crafted, thoughtfully designed products for tens of thousands of customers — from passionate DIYers to professional designers and builders. We're obsessed with your success and here to help you create shelving and organizational solutions that fit your unique vision.

Our customers gush about our products and proudly show off how they bring their spaces — and stories — to life.

As the Director of Operations, you’ll turn big goals into clean execution. You’ll lead the leaders who run our production floor — setting the pace, building the systems, and keeping the plant calm, focused, and predictable. This role is for someone who loves momentum and hates chaos: clear priorities, staged work, disciplined scheduling, steady quality, and teams that know exactly what “winning today” looks like.

If you’re excited by building a high-trust, high-accountability shop that is growth focused, and where people improve every week, you’ll feel right at home here.

• Own day-to-day manufacturing operations across production, scheduling, supply chain, quality, safety, and facilities — with clear priorities and stable execution.
• Lead and develop your managers (Production, Scheduling, Supply Chain, Engineering/Facilities, QC) so they own their lanes and improve weekly.
• Protect gross margin by holding COGS to targets and attacking the usual offenders: rework, scrap, downtime, overtime/expedites, time wasting, lateness/leaving early, culture of wandering, and material variance.
• Build a calm, controlled production system: staged work, disciplined releases, controlled WIP, and fewer “how did this happen?” moments.
• Drive on-time shipping performance by making sure anything at risk of leaving late is taken care of.
• Raise first-pass quality by building prevention systems and training that sticks.
• Partner with Sales/CX to communicate accurate delivery dates and keep them. Period.
• Partner with Finance to keep weekly reporting and P&L visibility accurate, timely, and action-oriented.
• Partner with HR to execute staffing plans, training expectations, and performance actions when standards aren’t met.
• Set and enforce shop safety standards and maintain clean, orderly, healthy environments across all areas in your stewardship.
• Be readily available for escalations that threaten delivery, safety, or margin — and bring calm, decisive leadership when it matters.

• Years of experience driving manufacturing operations with P&L accountability
• Years of strong systems thinking and implementation with verified results (we want to hear about these)
• Years of experience using ERPs or other types of manufacturing tracking systems (Fulcrum)
• Years of developing leaders who hold to cost and efficiency standards
• Years of comfortably making tradeoffs quickly and transparently
• Years of being readily available and handling escalations that threaten delivery, safety, or margin
• Years of building a culture that maintains high shop safety standards
• Calm under pressure; present and decisive when it matters
• Comfortable on the shop floor for much of your day

• You know definitively by the numbers and observation that the shop is running calmly and predictably: clear priorities, staged work, controlled WIP–everything (generally) as it was planned to be
• Everyone in your stewardship knows and happily performs their roles and expectations
• Customers get on-time, high-quality product without drama
• Gross margin is protected because repeat waste is eliminated, and COGS stays in control
• Leaders own their lanes and improve weekly—no orphan problems, no hidden fires
• COO isn’t pulled into execution—only decisions, strategy, and support
• Every shop environment in your stewardship is clean, orderly, safe, and healthy

Highly Competitive and based on experience. Compensation includes base pay plus performance incentives tied to plant KPIs. Equity may be available for the right candidate.