Commercial Kitchen Equipment side​/Cold side Service Technician

Tri Mark USA – Service Technician – All Levels (Associate, Service, Senior)

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. Headquartered in Massachusetts, our employees focus on customized solutions to help clients achieve culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, visit .

We live by our I.C.A.R.E. values – Integrity, Customer Service, Accountability, Respect, and Excellence. Learn more at .

Fully Equipped for Success – You’ll get a company van or truck, a company credit card for all travel expenses, a company cell phone, and every tool and material you need to crush it in the field.

Pay Perks – Our Service Technicians are paid Portal to Portal.

401(k) Match & Bonus Opportunities – We invest in your future and celebrate your wins.

Continuous Learning – Hands‑on manufacturer training, tuition reimbursement for certifications, and CFSP prep programs – all covered.

Benefits that Fit Your Life – Effective day one:
Medical, Dental, Vision, Pet & Legal Insurance and paid time off for Community Service.

Career Growth – We promote from within, offering clear paths from Associate Technician to Senior Technician and beyond.

As a Service Technician, you’ll be the go‑to expert who keeps our customers’ equipment up and running. Depending on your experience, you’ll be hired at the Associate, Service, or Senior Technician level – with pay and responsibilities commensurate with your skills and experience.

Reports to:

Service Manager

Employment Type:

Full‑Time;
Cold side and Hot side Service Technician
Travel:
Up to 25% (mostly for training and development)
Level: Associate, Service, or Senior Technician (based on experience and capability)

• Diagnose, repair, and install a wide range of commercial kitchen equipment – from refrigeration to cooking and dishwashing systems.
• Handle on‑call rotation and complex troubleshooting with confidence.
• Keep your company vehicle, tools, and parts organized, safe, and ready for action.

• Depending on level, learn from experienced technicians or mentor junior team members.
• Share best practices and collaborate to strengthen team expertise.

• Lead and follow safety protocols – ensuring every install and repair meets manufacturer standards.
• Perform safety checks on tools, vehicles, and equipment regularly.

• Use your company tablet to document work orders and service reports accurately.
• Partner with customers, manufacturers, and sales reps to ensure top‑nock service.

• Bring creative thinking to challenging repair situations.
• Know when to call in reinforcements – and when to lead the solution yourself.

• Associate Technician: Entry‑level role for individuals with mechanical aptitude, a willingness to learn, or related technical education.
• Service Technician: 1–2 years of experience servicing or installing commercial kitchen or refrigeration equipment.
• Senior Service Technician: 3+ years of advanced, hands‑on experience leading complex installations and mentoring others.
• Technical or trade school training preferred (especially refrigeration).
• Valid driver’s license and clean driving record required.
• Type I/Type II or Universal EPA Certification for Refrigerant handling.
• Strong communication skills and ability to work independently.
• Ability to travel up to 25% for training in the first two weeks.
• Ability to pass a background check and drug screen post offer acceptance.

• Lift up to 75 lbs. safely.
• Stand, bend, kneel, crawl, and climb as needed – this job keeps you moving!
• Use hands and tools with precision and care.

Join a company that gives you the training and trust to build a lasting career. At Tri Mark, every technician matters – whether you’re starting out or ready to lead. We don’t just fix equipment; we fuel the food service industry that keeps America cooking.

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Tri Mark USA provides equal employment opportunities to all…