Coordinator, Appointment & Referrals

Thank you for your interest in a career at Neighbor Health, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, Neighbor Health is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at Neighbor Health is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account!
Current Employees of Neighbor Health
- Please use our internal careers portal to apply for positions. To learn more about working at Neighbor Health and our benefits, please visit our Careers Page.

Time Type:
Full time

Department:
Referrals

All Locations: 300 Ocean Avenue – Revere

The Appointment and Referral Coordinator is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist in order to secure appropriate specialty appointment. Utilizes internal and external systems to appropriately request and coordinate referral authorizations for managed care patients and updates system with accurate information.

Be the system navigator and point of contact for patients and families having direct access for asking questions and concerns. May assume advocate role on the patient’s behalf with the insurance carrier to ensure approval of the necessary services for the patient in a timely fashion.

• Verify eligibility of insurance for all patients and identify managed care appointments needing referrals.
• Ensure complete and accurate registration, including patient demographic and current insurance information via Neighbor Health EMR and BMC EMR.
• Place outreach call to patient to obtain information regarding preference on date/time and any scheduling restrictions.
• Confirms patient participation in health plan to ensure prior approval requirements are met.
• Review details and expectations about referral with patients.
• Coordinate and schedule patient’s appointments to specialist providers.
• Clearly communicate with the patient who he/she is being referred to, and any other details regarding the appointment.
• Communicate with patient any information which patient will need prior to the appointment and any instructions to follow.
• Remind patients of scheduled appointments via mail or phone.
• Answer phones and greet callers in a timely and pleasant manner, screen calls, take messages and provide information to providers, patients, caregivers, specialist and other facilities.

• HS/GED Required.
• Experience in a health care setting- minimum of 2 years, including experience in both front and back office functions.
• Ability to understand and interprets various managed care insurance benefits and guidelines.
• Knowledge of, and experience with medical terminology
• Working knowledge of EMR computer systems for registration, appointment scheduling and managed care options, and the various managed care plan electronic authorization technology.

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Pay Range:
Starts at $22 up to $33 based on experience

Neighbor Health opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

EEO & Accommodation Statement: Neighbor Health is an…