Patient Service Coordinator III

Job Overview

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Onsite- 300 Ocean Avenue Revere (Revere Health Center)
• Monday to Friday, 8:30 AM – 5:00 PM

In this role, you will oversee a team of patient coordinators and perform both administrative and operational functions to support smooth and efficient practice operations under minimal supervision. You will coordinate coverage for the front desk and checkout, oversee provider and resident schedules, and ensure daily workflows run effectively. Responsibilities also include answering and appropriately routing incoming calls, delegating in basket assignments, and ensuring accurate documentation of patient communications.

You will act as a super user for scheduling, registration, and billing systems, providing guidance and training to team members while assisting with more complex scheduling needs such as template changes and schedule blocking. In collaboration with leadership, you will help oversee daily staff activities and provide functional guidance to office and practice assistants. This role requires strong prioritization skills, flexibility, and the ability to adapt quickly to real time operational changes, including supporting referral workflows and managing incoming messages related to prior authorizations, provider questions, prescription refills, and test results.

Additional responsibilities include scheduling patient appointments, maintaining appointment records, processing patient billing forms, scanning documents into the medical record, accepting co payments as needed, ordering office supplies, and providing lunch coverage to ensure consistent front desk and administrative operations. As our practice continues to evolve, we are seeking someone who is open to change and comfortable supporting ongoing process improvements. An understanding of the pediatric component of the practice is essential.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Office experience 3-5 years required

Knowledge,

Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one s own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Remote Type Onsite

300 Ocean Avenue

40

Regular

Day (United States of America)

$18.99 - $27.17/Hourly

4

At Mass General Brigham, we recognize the unique value each team member brings to our organization. Our compensation philosophy considers skills, experience, education, certifications, and other factors. The base pay shown is an estimate and may not reflect the total compensation package, which can include benefits, differentials, premiums, bonuses, and recognition programs. An overview of potential compensation and benefits will be provided by our Talent Acquisition team.

EEO Statement:

Mass General Brigham is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other status protected by law. We will provide reasonable accommodations to applicants with disabilities in the job application or interview process and to perform essential job functions.

For accommodation requests, contact Human Resources at .