Shipment Operations Analyst

Description & Requirements

Shipment Operations Analyst

Are you ready to make an impact in global logistics and supply chain operations? Our client is an innovative supply chain technology organization that delivers real-time shipment visibility, intelligent exception management, and automated operational solutions to keep critical goods moving worldwide. They are seeking a proactive Shipment Operations Analyst (Human Agent Response Team (HART) Analyst) to support real-time monitoring and resolution of shipment disruptions across global carrier networks, ensuring service continuity in a fast-paced, 24/7 operational environment.

Why you'll enjoy working for our client

Our client believes exceptional work deserves exceptional rewards. This opportunity offers a competitive base salary of $75,000-$85,000 annually, depending on experience, along with a comprehensive benefits package designed to support employees professionally, financially, and personally. Their best-in-class benefits include:

• Comprehensive Health Coverage - Medical, dental, and vision plans to keep employees and their families covered
• Retirement Planning with Employer Match - 401(k) program designed to help build long-term financial stability
• Income Protection - Employer-sponsored life and disability insurance for added peace of mind
• Tax-Advantaged Savings Options - HSA and FSA plans that provide flexibility and smart financial planning tools
• Flexible Time & Work Options - Generous PTO, flexible scheduling, and the ability to work days, nights, weekends, and holidays to support continuous global operations

Our client cultivates a collaborative and inclusive workplace where professionals at every stage of their careers can thrive. They prioritize innovation, open communication, and continuous development while promoting flexibility, trust, accountability, and shared success, creating an environment where employees are empowered to contribute meaningfully and grow with the organization.

To thrive as the Shipment Operations Analyst, you should have:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (or equivalent work experience) with 2+ years of experience in transportation operations, shipment tracking, exception management, or global logistics environments; prior experience working directly with carrier networks and real-time visibility platforms preferred.
• Hands-on experience with SAP (including troubleshooting shipment and order-related issues), ERP systems, TMS platforms, carrier portals, and internal case/intervention management tools; ability to quickly learn new logistics technology systems and navigate high-volume operational dashboards.
• Solid understanding of Service Level Agreements (SLAs), carrier performance metrics, transportation compliance, and contractual service commitments; demonstrated ability to manage high-value, time-sensitive, or critical shipments within a 24/7 operations or control tower environment preferred.
• Solid written and verbal communication skills with professional, customer-focused engagement experience; ability to interpret SOPs and operational playbooks accurately, complete complex tasks with attention to detail, and collaborate across global teams; additional language proficiency and flexibility to support international operations and rotating shifts preferred.

Your responsibilities as the Shipment Operations Analyst will include:

• Own the full exception management lifecycle, driving end-to-end shipment intervention from detection through resolution within a high-volume, time-sensitive logistics environment.
• Engage directly with carrier escalation teams, securing updated ETAs, recovery plans, and verified corrective actions to ensure transportation performance and SLA adherence.
• Manage critical and priority shipments, applying risk assessment and proactive problem-solving to protect on-time delivery and customer commitments.
• Execute against standard operating procedures (SOPs) and customer playbooks, ensuring compliance, accuracy, and consistent operational execution across global carrier networks.
• Maintain detailed documentation and reporting within internal tracking systems, supporting data integrity, operational transparency, and continuous improvement initiatives.

Ready to Take Control of Global Logistics?

Step into a high-impact Shipment Operations Analyst role where you will drive real-time shipment visibility, lead exception management, and protect mission-critical deliveries across global carrier networks in a fast-paced 24/7 supply chain environment. If you thrive in transportation operations, logistics technology, and problem-solving under pressure, apply now to power the future of global supply chain performance.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition,…