Street Outreach Case Manager

Reports to Job Role: Director of Street Outreach

FLSA: Non‑Exempt

Employee Factor: 40

Level: Team Member

The Street Outreach Case Manager is a member of the street outreach team at the Embry Rucker Community Shelter (ERCS) providing services to the Street Outreach program and Hypothermia Prevention Program. The Street Outreach Worker seeks out and engages unsheltered individuals in Fairfax County and Northwestern County Region. The Street Outreach Case Manager must have strong interpersonal and motivational skills and must be comfortable meeting unsheltered individuals in places not meant for human habitation such as campsites in the woods and parked cars.

In addition, he/she must possess a patient, trauma‑informed approach to service delivery. All duties are performed in a professional and timely manner, in a fast‑paced, high‑demand environment. The Street Outreach Case Manager is responsible for utilizing a Housing First approach to move unsheltered individuals into permanent housing and will be responsible for meeting or exceeding outcomes as well as other contractual obligations.

The Street Outreach Case Manager ensures that all services are equitable and delivered with integrity in accordance with the Agency Mission, Vision, and Values. A candidate that is bilingual in English/Spanish and has the ability to use one’s lived personal experience of housing instability to help assess system barriers is a plus.

• Actively seeks out, identifies, establishes contact, and builds rapport with unsheltered persons throughout Fairfax County’s North County Region.
• Responsible for maintaining a schedule of regular street outreach stops including mental health drop‑in centers, campsites, and other consumer gathering places while remaining flexible to incorporate new street sites as they are presented.
• Meets unsheltered individuals in places not meant for human habitation such as campsites in the woods and parked cars.
• Responsible for working collaboratively with the multidisciplinary Homeless Healthcare Program (HHP) Team to link unsheltered individuals with a “medical home.”
• Responds to community requests for assistance in working with people who are unsheltered.
• Advocates for and actively assists individuals in obtaining services (e.g. showers, laundry, food, benefits, medical, mental health, substance abuse, housing referrals, financial assistance).
• Assess housing barriers of single adults who are experiencing homelessness to determine housing and service needs.
• Develops housing procurement, financial, and self‑sufficiency case management plan with unsheltered individuals.
• Provides mediation and advocacy with landlords on the household’s behalf to develop a workable plan to obtain housing.
• Creates and maintains consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors, and creditors).
• Applies knowledge of residential lease contracts to educate individuals of their rights and responsibilities.
• Makes referrals for credit counseling and other services necessary to assist participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Documents all services identified and provided, referrals made, and transportation provided.
• Maintains effective partnerships with OPEH, the Fairfax County Health Department, the Fairfax County Community Services Board (CSB), Projects for Assistance in Transition from Homelessness (PATH), Department of Family Services (DFS), the Fairfax County Department of Adult and Aging, and Veteran’s Administration (VA) to ensure participants receive holistic, integrated care management across Cornerstones.
• Maintains case and Homeless Management Information System (HMIS) files that meet agency and contractual standards.
• Participates in multidisciplinary meetings, case staffing, as well as community‑wide trainings and meetings.
• Works a flexible schedule that may include evenings and weekends.
• Performs other related duties and responsibilities as required.