Server Restaurant in Reston Town Center

Benefits

• Generous employee discounts
• Bonus programs
• 401K for Managers
• Insurance and PTO for full-time employees
• Competitive wages
• Fun and rewarding work environment

Job Title:

Server

FLSA Status (US):
Hourly Pay range: minimum wage plus tips

Direct Oversight:
Restaurant Operations

Reports To:

General Manager

Our Server team members are our brand ambassadors, ensuring guests experience a fun, relaxed and exceptional dining experience. Servers are expected to be approachable, friendly, hospitable and professional, ensuring JINYA’s service standards are properly executed. Servers are responsible for ensuring our guests receive the best dining experience through execution of steps of service. All servers work in unison contributing to the guests’ dining experience by providing amazing service and full menu knowledge.

• Serve guests in a professional and positive manner, including but not limited guest food and beverage orders, delivery of food and beverage and ensuring exceptional dining experience.
• Utilize JINYA’s steps of service, up-selling techniques and proper menu knowledge guiding guests to daily specials, ensure dietary needs and delighting our guests to our unique offering of ramen and tapas.
• Greet guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary. Engage with guests to ensure a great dining experience.
• Embrace the JINYA culture and participate in collective proper company greeting, such as “Irasshai” and “Arigato”.
• Communicate clearly and concisely in a positive and professional manner with guests and team members, both front and back of the house operations. Answer phone calls, take reservations and assign guests to proper tables while maintaining consistent server rotation, when needed.
• Ensure cleanliness of service station, including any area visible to guests upon seating.
• Support team members in front of house operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing plates or glasses, resetting tables or other necessary items as requested or needed.
• Respond to minor guest complaints, and alerting management of any major or critical guests or service concerns.
• Know restaurant information, such as hours of operations, menu, allergies, table numbers, payment options and any relevant information to the operations of the restaurant.
• Promote and execute JINYA’s core values of Teamwork, Hospitality, Authenticity, Creativity and Integrity.
• Complete projects and/or tasks as requested or required by manager(s) or supervisor(s).

• Minimum 2-3 years server experience, preferably in a high-volume atmosphere.
• Outstanding and professional verbal and written skills; with strong ability to multi-task.
• Positive attitude and ability to work well under pressure.
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.
• Willing to follow instructions and ask questions for clarification, if needed.
• Understand or experience in operating POS system or Host System (Open Table or similar).
• Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations.
• Must be dependable and reliable. Self-motivated and self-initiated to ensure restaurant is clean and presentable to guests.
• Experience working in a multi-cultural environment.
• Ability and willingness to work flexible hours, including weekends and holidays.
• Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver through restaurant with limited space.

• Be able to write and speak English.
• Must have appropriate city, state and federal certifications according to location of restaurant, including alcohol and food handling certificates.

This job operates in a fun yet professional restaurant environment. This role routinely moves inside and outside of the kitchen and operates tools such as trays, glassware, plates and other restaurant equipment. Servers will occasionally ascend/descend ladder…