Community Manager; HUD-Affordable Housing

Community Manager (HUD-Affordable Housing)

The Community Manager’s primary responsibility is to serve as the point of contact for the property and stakeholders, provide leadership and direct supervision of staff, deliver superb customer service, and manage all aspects of apartment community operations under their portfolio. This includes implementing the annual business plan, ensuring excellence in financial management, maximizing occupancy levels, maintaining community values, ensuring compliance, and overseeing staff/vendor relationships.

The overall goal is to ensure the property environment reflects the company’s philosophy.

• Manage property and staff to ensure compliance with Fair Housing, Fair Credit Reporting, HR and Operations policies, and Safety Management programs.
• Assist with file audits, HUD management and occupancy reviews, and INSPIRE inspections.
• Administer HUD recertifications and supervise agency compliance, including proper recertification and interim procedures, and coordinate annual unit inspections.
• Oversee day‑to‑day outreach, sales, and customer service to meet and exceed performance targets.
• Evaluate current market conditions and competition.
• Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control.
• Provide customer service to residents, resolving issues and ensuring maintenance completes service requests.
• Ensure all property reporting (financial, marketing, etc.) is completed timely.
• Operate within budget and purchasing guidelines.
• Maintain curb appeal by walking/inspecting property and vacant units.
• Ensure company policies and procedures are met.
• Attend court proceedings as necessary.
• Coordinate and lead staff meetings as necessary.
• Supervise, review, evaluate, and counsel employees in conjunction with Area directives.
• Promote Resident Services initiatives to engage residents in planned activities and events.
• Prepare reports of operational financial data for the Regional Property Manager, Property Staff Accounts, and other Corporate Departments.
• Lead staffing, training, and development initiatives to ensure the best talent on the property team.

• Previous property management experience.
• Compliance experience with PB Section 8.
• Professional certification: COS or CPO.
• Two years supervisory experience.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Demonstrated leadership ability and proven leasing success.
• Must be able to walk apartments and grounds, including steps and stairs.
• Excellent verbal and written communication skills.
• Strong financial analysis, budgeting, and P & L management skills.
• Working knowledge of Landlord‑Tenant Laws, Fair Housing mandates, and related legal issues.
• Experience with unit and common area renovations.
• Proven financial and accounting expertise.
• Excellent customer service orientation.
• Accounts receivable and collections experience mandatory.
• Attention to detail and ability to work independently.
• Proficient in Word, Excel, Outlook, Yardi Property Management Software.

High school diploma or GED. Ability to perform intermediate mathematical functions and use resident management software.

Minimum of three years in affordable residential property management and lease‑up.

Requires work any of the seven days of the week for 52 weeks. Must be able to work scheduled hours consistently, serve on‑call, and travel as needed to owner gatherings or resident events, including after‑hours.

• Intermediate computer/Microsoft Suite/internet knowledge.
• Working knowledge of Outlook and One Site/Yardi.

Must be capable of accessing all exterior and interior parts of the property and amenities. Able to push, pull, lift, carry weights up to 50 lbs independently and 100 lbs with assistance.

Commit to ongoing personal development and career growth via corporate and external resources.

This role is exempt and has an anticipated annualized base salary range of $80,000–$83,000 depending on experience, qualifications, and company factors. The position may also receive discretionary and/or performance‑based bonuses. Full‑time employees (30+ hours/week) are eligible for 2 weeks paid vacation, sick leave, 11 paid holidays, and health & welfare benefits. For more information on benefits, visit

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.