Manager, Federal Retirement and Services

Job :

This leadership role delivers counseling services to Federal customers making decisions on their Retirement and Benefits. The Manager supports one‑on‑one counseling services, package submission to OPM, and internal agency actions to complete out‑processing.

• Lead and manage retirement readiness and application services in a multi‑employer environment.
• Conduct supervisory responsibilities, including work review, quality control, performance management, and leave and time management.
• Support the design and development of service delivery across customer systems, personnel programs, and associated processes.
• Receive escalated retirement cases and precedent setting issues to reconcile.
• Coordinate with leadership of other companies to integrate operational service delivery.
• Coordinate across private and public organizations to support entry on duty, separation, and personnel provisions.
• Provide management and technical support for teams and employees engaged in:
  • Interpreting governing policies and regulations and counseling employees regarding retirement readiness and decision timing. Counseling topics include:
    • Eligibility for Retirement
    • Determining High‑3
    • Computation of Annuity
    • FERS Annuity Supplement
    • Disability Benefits
    • Crediting Civilian & Military Service
    • Cost‑of‑Living Adjustments (COLA)
    • Voluntary Contributions
    • Special Group of Employees (Law Enforcement Officers, Firefighters, Congressional employees, etc.)
    • Deposits/Redeposits
    • Annual Leave Payment and Sick Leave Computation
    • Application for Retirement
    • Processing of Retirement Application
    • Survivor Benefits
    • Social Security
    • Medicare
    • Thrift Savings Plan (TSP)
    • Federal Group Life Insurance (FEGLI)
    • Federal Employee Health Benefits (FEHB)
    • Federal Employees Dental and Vision Insurance Program (FEDVIP)
    • Long Term Care Insurance (LTC)
    • Flexible Spending Accounts (FSA)
    • Other Financial Planning Strategies
• Prepare Service Computation Date Reports and process the employee’s Change in Service Computation Date NOA in the HRIS.
• Review eOPF to extract information to calculate the Retirement Estimates.
• Identify gaps in eOPF and support records request actions.
• Identify and calculate Military and/or Civilian Deposits.
• Support completion of necessary required Forms and Reports and submit to the HRIS Deposit Section to establish the employee’s Military Deposit account or submit to OPM as appropriate.
• Prepare Retirement packages for the employees’ review/signature prior to processing the personnel action for SF‑2806 creation.
• Rapidly respond to client communications to support timely employee package and preparation processing.
• Other duties as assigned.

• Experience developing or delivering Federal Retirement programs.
• Experience delivering one‑on‑one Federal Retirement counseling.
• Experience Federal Retirement package preparation, submission, and processing.

• Experience in two or more of the requirements.
• Experience across FERS, CSRS, Offset, VERA/VSIP, Discontinued Retirement, and LEO retirement programs.
• Experience submitting retirement package on OPM portal.