Regional Director, Northern

VA-Reston-Reston Pkwy
2100
2100 Reston Pkwy
Reston, VA 20191, USA

Supervises region portfolio, property manager sand support staff working with customers and clients in the management of rental property. Oversees marketing efforts for new accounts, rental properties and agent referrals.

a. Recruits, interviews, hires and evaluates all regional staff according to Human Resources policies and procedures.

b. Coaches, develops and trains property management staff. Responsible for the personal and team growth of key performance indicators (KPI’s)

c. Develops team members around the areas of impact, motivation, performance, accountability coaching and teamwork.

• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports.

d. Conducts regular team meetings for company updates, process and procedure review, training and team building.

e. Participates in leadership meetings and serves as a resource to field and operations teams to enhance operational efficiency.

a. Oversees daily field operations

b. Maintains responsibility for portfolio of properties in assigned region.

c. Ensures the team provides an outstanding customer experience

• Follows up on open issues
• Communicates effectively and timely with property owners, residents and vendors

d. Manages and executes successful rental cycles.

• Cultivates partnerships with local Long & Foster Sales offices and other partners by marketing and maintaining property management services. Communicates with agents concerning rental listings and applications in process.
• Maintains property files on software program, approves or disapproves all applicants on management properties after obtaining credit reports and thorough application screening which may include owner consultation.
• Coordinates/reviews necessary property surveys to include renewals and maintenance oversight.
• Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices (copies to owners), are personally served or mailed. Initiates legal actions in a timely manner as needed.
• Communicates and advises owner in a timely manner of actions and or funds needed to maintain property.
• Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters such as HOA, condo or formal complaints in.
• Stays informed on maintenance, inspections, account and other items that involve property.
• Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints.

e. Monitors regional financial reports on a regular basis

• Cultivates and maintains partnerships with local Long & Foster Sales offices and other partners by marketing property management services to agents and managers
• Visit sales office regularly to develop working relationship with sales manager and sales agents.
• Attend sales office meetings and networking events

• Maintains current knowledge of local real estate and property management laws, trends and market.
• Performs other related duties as assigned.

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies…