Customer Operations Analyst Intern; Hybrid in Reston, VA office

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI‑powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.

Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best‑in‑class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.

Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

At Ellucian, an internship is more than just checking a box — it's about learning by doing. Our award‑winning internship program gives interns the opportunity to build real skills through hands‑on experience, working alongside their teams on meaningful projects that support colleges and universities and ultimately impact students just like you.

Throughout the program, you'll contribute to meaningful projects, gain exposure to how teams collaborate, and explore your interests as you begin shaping what's next in your career. You'll be supported by your manager, dedicated project guides, and a structured mentorship program, as well as a broader intern community designed to help you learn and grow.

Additionally, you will participate in executive Q&A sessions and “day‑in‑the‑life” conversations with intern alumni & leaders across our organization, offering insights into career paths at Ellucian - many of which began through this very program.

Our full‑time internship program will run from May 18, 2026 - August 7, 2026. Apply Now to experience what it's like to live the #ellucianlife.

We are seeking a curious, detail‑oriented Customer Operations Analyst Intern to support our Customer Success Operations and Escalations teams—groups that provide vital services and help shape the day‑to‑day experience of Ellucian customers. This role sits at the intersection of data analysis, customer insights, and operational excellence, and offers the opportunity to contribute to work that directly supports customer satisfaction, retention, and escalation readiness where you will help transform data and feedback into actionable insights.

You will work closely with Program Leaders to collect, analyze, and interpret customer and operational data; document and refine internal processes; and prepare materials that enable clear communication, strong coordination, and confident escalation response. In this role, you’ll help ensure the right information gets to the right people at the right time—turning feedback and data into practical improvements for teams and customers alike.

This internship offers meaningful, hands‑on experience in a fast‑paced, collaborative environment. Guided by Ellucian’s values—Lead, Innovate, Grow, Humanize, and Transform—you’ll bring curiosity, empathy, and disciplined follow‑through to help teams work smarter, reduce friction, and continuously improve the customer experience.

• Analyze customer survey data (NPS, CSAT, CES), CRM data, and operational metrics to identify trends, root causes, and anomalies.
• Investigate data discrepancies and partner with team members to validate findings.
• Help prepare summaries and visualizations to support business reviews, escalations, and leadership decision‑making.

• Build, update, and maintain dashboards using tools such as Power BI, Tableau, and Excel.
• Help translate complex datasets into clear, digestible insights for cross‑functional teams.

• Document existing workflows and identify opportunities to streamline Customer…