Records Management​/Workflow Reporting Specialist

Job Overview

Syms Strategic Group (SSG) is seeking a talented Records Management/Workflow Reporting Specialist
.

Location: Joint Base Andrews, MD

Department: Department of Defense (DoD), Department of the Air Force (AF)

Type: Full Time

Min.

Experience:

Experienced

Security Clearance Level: Active Secret Clearance

Military Veterans are highly encouraged to apply!

• Support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program
• Develop and maintain case workflow documentation, metadata structures, and reporting metrics used to support AFRBA’s case management processes
• Work closely with program stakeholders and technical teams to document case workflows, organize case metadata structures, and develop reporting tools that support operational insights and program metrics
• Support effective case management and reporting within the CMTARS platform
• Provide expertise in the creation, drafting, and development of case workflow diagrams supporting AFRBA case management processes
• Analyze and document workflows related to case intake, processing, and reporting activities
• Develop and maintain case metadata structures that support the organization and classification of case information
• Create and maintain professional-grade spreadsheets and reporting tools used for case metadata metric reporting
• Collect, organize, and analyze data to support reporting on case management metrics and operational performance
• Collaborate with technical teams to ensure metadata structures align with system capabilities and reporting requirements
• Document workflow processes and procedures related to the CMTARS application environment
• Support program stakeholders by providing reports and data insights related to case workflow and system usage
• Maintain documentation related to workflow structures, reporting methodologies, and metadata definitions
• Identify opportunities to improve workflow efficiency and reporting accuracy
• Support program reporting requirements and documentation efforts as needed

• Strong analytical and documentation skills
• Experience developing workflow diagrams, process documentation, and operational workflows
• Knowledge of case management processes, records management practices, and metadata structures
• Strong experience creating professional reports, spreadsheets and data analysis tools
• An ability to collect, organize, and interpret operational data and performance metrics
• Strong analytical and problem-solving skills related to workflow analysis and reporting
• Experience supporting enterprise information systems or case management platforms
• Strong written and verbal communication skills with the ability to clearly document processes and reporting requirements
• An ability to collaborate effectively with technical teams, program managers, and system users
• Strong attention to detail and organizational skills

Security+ Certification (DoD 8570.01-M compliance)

• Five (5) or more years of experience supporting case workflow documentation, case metadata management, and metric reporting activities
• Five (5) or more years of experience developing workflow diagrams and process documentation for enterprise applications or operational systems
• Five (5) or more years of experience creating data reports, spreadsheets, and performance metrics reporting tools
• Five (5) or more years of experience supporting reporting or workflow documentation efforts within federal or DoD environments

n/a

Bachelor’s degree in Information Systems, Data Analytics, Business Administration, Records Management, or a related field

U.S. Citizenship required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government‑granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

Must possess an active Secret clearance

Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.