End-User Support Technician Senior Executive Support

Job Title:

End-User Support Technician with Senior Executive Support

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
None

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

Provide unparalleled technical support to Executive Staff and C‑suite leaders. Ensure seamless operation of executive systems and technologies. Enhance executive productivity through efficient IT solutions. Contribute to a dynamic and innovative IT environment. Grow your career with a leading organization committed to excellence.

• Deliver white‑glove technical support to Executive Staff and C‑suite leaders for laptops, desktops, mobile devices, and other executive systems.
• Be on‑call to respond to urgent executive support needs.
• Work onsite Monday–Friday to provide consistent executive support.
• Plan, support, and troubleshoot onsite and offsite AV events, including executive briefings, board meetings, presentations, and hybrid collaboration.
• Proactively identify and resolve executive‑level technical issues.
• Develop and maintain technical procedures and documentation specifically for executive systems.

• Install, configure, and troubleshoot end‑user software, operating systems, and digital certificates.
• Manage incidents and service requests for all users, ensuring high service quality.
• Provide general mobile device support.

• Support and maintain conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and Web Ex.

• Restore and repair data, decrypt inaccessible files, migrate user/project data, and resolve file permission issues.
• Apply OS upgrades, firmware updates, and security patches.
• Configure, maintain, and troubleshoot UPS devices; coordinate vendor engagements and downtime.
• Support local physical security systems, including access control badges and cameras.

• Install, patch, and maintain network equipment and structured cabling.
• Diagnose and resolve wired and wireless network connectivity issues.
• Support infrastructure initiatives, including site openings, closures, expansions, migrations, and acquisition integrations.

• Plan and execute workstation moves, including computers, phones, and connectivity setup.
• Configure and troubleshoot multifunction print/scan/fax devices; coordinate hardware replacements with vendors.
• Maintain stockroom inventory, audits, and replenishment.
• Prepare obsolete or decommissioned IT assets for proper disposal.
• Collaborate with cross‑functional IT teams to resolve escalated issues.

• Document all work in Service Now and consistently meet SLA requirements.

• US Citizenship required to obtain a Secret clearance.
• Bachelor’s degree or equivalent experience with 5–7 years of progressive IT support experience.
• Strong proficiency with Windows OS, Dell hardware, One Drive, Microsoft Teams, and Microsoft 365 administration.
• Solid understanding of network fundamentals and troubleshooting.
• Superior written and verbal communication skills; strong customer‑service orientation.
• Ability to work independently or collaboratively with minimal supervision.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent time management, punctuality, and organizational skills.
• Experience with conference room and collaboration technologies (Teams, Zoom, Web Ex).
• Ability to lift and carry up to 30 lbs.

• Experience supporting Bit Locker and Windows Hello.
• Exposure to RHEL, Ubuntu, and macOS environments.
• Experience with Cisco VoIP phones and Call Manager.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every…