Senior Solution Architect - AI Business Solutions

Overview

The Microsoft Federal Civilian Business Unit is looking for a Business Applications Solution Architect to lead enterprise-scale digital and AI transformation initiatives using Microsoft Dynamics 365, Power Platform, and the broader Microsoft Cloud. This role combines deep technical expertise with strong business acumen to architect secure, scalable, and compliant solutions that modernize mission-critical business processes and customer experiences. The ideal candidate is a hands-on architect and trusted advisor who can engage senior executives, translate complex business challenges into high-value AI-powered solutions, and guide customers from strategy through delivery.

Success in this role requires passion for low-code innovation, architectural rigor, and driving measurable business outcomes in regulated environments.

Responsibilities

Strategic Enterprise Advisory

• Serve as a trusted advisor to senior executive stakeholders (e.g., CIO, CTO, CDO, etc.), shaping enterprise-wide Business Applications, AI, and digital transformation strategies aligned to mission priorities and measurable outcomes.
• Influence enterprise technology direction by translating complex business, customer experience, and operational challenges into cohesive, value-driven architectures across Business Applications, data, and cloud platforms.

Enterprise Architecture & Technical Vision

• Provide technical vision and architectural leadership for large-scale, high-impact initiatives spanning Dynamics 365, Power Platform, Copilot Studio, and integrated Azure services.
• Provide vision and thought leadership on the use of AI and agents, to include development, deployment and governance considerations.
• Define and govern end-to-end enterprise architectures that are secure, compliant, scalable, and resilient, leveraging Microsoft reference architectures, Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and industry best practices.
• Lead architecture design workshops and executive technical briefings to align stakeholders on target-state architectures, roadmaps, and investment priorities.

Business Applications & Contact Center Modernization

• Lead modernization of customer engagement and service experiences, including Contact Center transformation using Dynamics 365 Customer Service, Omnichannel, Power Platform, Copilot, and AI-driven agents.
• Architect integrated solutions that connect front-office customer interactions with back-office business processes, analytics, and automation to improve customer satisfaction, operational efficiency, and workforce productivity.
• Guide customers in adopting AI-powered agents, copilots, and workflow automation at scale, with an emphasis on governance, security, and sustainable value realization.

Customer Success, Value Realization & Risk Management

• Drive long-term customer success by ensuring architectures enable adoption, usage growth, operational excellence, and solution longevity.
• Anticipate and resolve enterprise-level risks across security, compliance, data, integration, and performance, embedding governance and quality controls throughout the solution lifecycle.
• Actively listen, respectfully challenge assumptions, and guide customers toward optimal architectural decisions that accelerate time-to-value and business impact.

Pre-Sales, Account Strategy & Growth

• Collaborate with account teams, Customer Success Leaders, and partners to support account planning, deal shaping, and execution of customer success and consumption strategies.
• Proactively use deep technical expertise in customer engagements to influence solution direction, accelerate adoption, and expand the Business Applications and AI solution footprint.

Thought Leadership, IP & Community

• Create and evolve reusable intellectual property (IP), architectural patterns, and accelerators that scale across federal customers and scenarios.
• Act as a visible thought leader and spokesperson internally and externally through community engagement, industry events, and technical forums focused on Business Applications, AI, and enterprise architecture.
• Mentor and upskill architects and technical teams, fostering a culture of learning, innovation, and architectural excellence.

Qualifications

Required Qualifications

• Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience.
• 2+ years managing multiple projects or portfolios.
• 1+ year(s) experience leading blended, multidisciplinary teams

Other requirements:

Citizenship & Citizenship Verification:

This position requires verification of U.S citizenship due to citizenship-based legal restrictions.…