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SATCOM Network Support Specialist
Job in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-03-01
Listing for:
RMantra Solutions
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Cybersecurity, Systems Engineer, IT Support
Job Description & How to Apply Below
Location:
Hill Air Force Base, Utah
Work Schedule:
100% Onsite
This position supports the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities. Personnel shall provide support to an extremely complex IP-Based SATCOM network. Candidate will be “mission essential” and able to support rotating 12, 10, or 8hr shifts based upon the requirement and resources available.
Primary Responsibilities- Create and update tickets using DISA ticketing applications to aid in customer problem tracking and resolution for all aspects of the network, including Baseband, IF, and RF communications.
- Monitor network events and element management failures in real‑time on a 24x7x365 basis.
- Perform IP network support, including configuration of routers, switches, firewalls, and voice equipment.
- Perform IP satellite modem support, including configuration and issue of option/boot/RSP files.
- Remotely access and de‑access customers into the IP/SATCOM networks.
- Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Verify equipment is operating in the baseline configuration.
- Remotely provide global equipment configurations at DoD SATCOM Gateways using the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
- Ability to work in a 24/7 operations environment.
- Moderate experience with SAA/GAAs as source documentation for network configuration.
- Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Currently possess an active Secret security clearance.
- Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM‑TDMA hubs.
- High school diploma and 2–4 years of experience.
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