Senior M365 Delivery Engineer

The Senior Microsoft 365 Delivery Engineer plays a vital role in the success of the organization. Theyare responsible for ensuring that operations are efficient, effective, and aligned with the organization’s strategic goalsand service level agreements.

The Senior Microsoft 365 Delivery Engineer must have a strong understanding ofthe Microsoft Modern Workplace applications, adapting business needs to technical configurations, andthe ability to deliver operational services. They must also be able to think strategically and make sound decisions under pressure.

The Senior Microsoft 365 Delivery Engineer is critical to supporting our customers embarking on technological implementations focused on secure,compliant, and effective solutions and supporting them through ongoing operations.

• Develop and implement strategic plans, processes, and procedures.
• Establish and maintain operational standards for quality deliverables, efficacy,and timeliness forNeoSystemsservices and deliverables.
• Monitorkey performance indicator sand adherence toSLAs.
• Serve as a Neo Systems’ Microsoft 365 delivery representative to internal and external stakeholders including executive business reviews, escalation management, and performance reporting.
• Participate and work with stakeholders for the development of new product offerings, providing key inputs to operational delivery requirements and support models.
• Ensure effective and smooth transition with other
  
  NeoSystemsteams foronboardingand maintenance projects.
• Support the creation and management of support processes, knowledge base articles,playbooks,andotherdocumentationmanagement.
• Work with a team of engineers to build,analyze and review standardized Microsoft
  365
  
  GCC and GCC High tenant environments for clients that require complianceinaccordance with
  
  CMMC, NIST 800-171 and/or DFARS 7012.
• Collaborate with peers through multiple simultaneous projects including services onboarding, cloud migration, and continuous maintenance while ensuring minimal disruption and maintaining data integrity and security.
• Support andparticipateinarchitecturalreviewsandproviderecommendations such as technology,compliance requirements, audit guidance, securitybenchmarksand security best practices change.
• Interact with clients and prospective business stakeholders to understand their needs and challengestodefine, detail, and scope technical requirements into deliverable solutions.
• Provide advanced troubleshooting and problem resolution.
• Create comprehensive technical documentation including playbooks,design documents, configuration guides, Knowledge Base guides, and standard operating procedures.
• Establish andmaintainstrong relationships with key vendors and partners. Develop a nuanced understanding of strategic vendors' roadmaps to support the company’s business objectives.
• Maintain flexibility to ensure critical tasks, incidents, and business needs are addressed promptly, with a focus on delivering solutions and sustaining operational continuity.
• Promote Neo Systems service  offerings and capabilities where services will enhance clients experience and security.
• Demonstrate breadth and depth of knowledge in cloud-based infrastructure, secure configuration, and optimized performance. Focuson clients’ key business challenges and act as a trusted technical advisor.
• Extensive knowledge and demonstrated experience in Microsoft 365, business process transformation, cloud modernization, data migration, and digital transformation.
• Proven experience in IT service delivery, cybersecurityservice delivery supporting
  
  IT operational environments including SOC or NOC
• Experience with NIST 800-171, NIST 800-53,CMMC, or other highly regulated IT and Security control standards (HIPAA,PCI,etc.)
• CISSP, Six Sigma, ITIL, or other IT operations-focused certifications
• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels within and external to the organization, and to articulate complex technical concepts in a clear and concise manner.
• Demonstrated ability to go above and beyond to understand and serve customers’ needs and in effectively managing several customers simultaneously.
• Highly…