ServiceNow Technology Architect; Telecom
Listed on 2026-03-01
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Systems Engineer
Title:
Service Now Technology Architect (Telecom)
Work setup:
Resource must be local to Reston, VA. Hybrid/In-office presence is required.
Reason for opening:
Level 9 Architect needed for CMT (Communications, Media & Technology) business dimension.
Project scope:
Focus on Service Now Sales and Order Management and Telecommunications modules.
Certifications:
Active Service Now certifications are mandatory for this role.
Extension:
Good probability for extension beyond the initial 43-week duration.
- Service Now Experience on TSOM
- ITOM
- OMT
- TNI modules
- CTA (Certified Technical Architect) or CMA (Certified Master Architect)
- Service Now Migration
- Experience with Service Now Flow Designer optimization
- Non-local candidates (Client explicitly requires local resources).
- Lack of specific Telecom industry experience.
- No active Service Now certifications.
Joining the Communications, Media & Technology (CMT) group, this Level 9 Architect will drive the strategy and governance for Service Now implementations. You will serve as the technical lead for complex modules including TSOM, OMT, and TNI, ensuring alignment between domain architects and product owners.
Day-to-day Responsibilities- Discuss and capture requirements with platform and product owners to analyze and recommend solution options.
- Perform Functional Specification Document (FSD) reviews and conduct impact assessments for platform enhancements.
- Lead governance and change control for enhancements while interfacing with enterprise and domain architects.
- Coordinate development efforts with the scrum team, ensuring best practices in Flow Designer and Service Now data models.
- Develop innovative solutions using Flow Designer and integrate CMDB for efficient data management.
- Lead training sessions for team members on ITSM best practices and optimize system performance via Data Sources and Integrations.
- Service Now Migration experience
- Experience with SOMT and Integration Hub
- Advanced Certifications (CTA or CMA)
- Strong understanding of Service Now Data Models and Tables
This candidate must be local to Reston, VA, for a hybrid schedule and possess the technical authority to lead scrum teams and consult with enterprise-level stakeholders.
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