Senior Functional Architect

DESBY is a forward-thinking organization specializing in delivering cutting‑edge Service Now solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. We are looking for a Senior Functional Architect to bring innovative thinking, strategic guidance, and functional expertise to our Service Now practice.

We are seeking a skilled and experienced individual to join our team as a Senior Functional Architect. In this role, you will be responsible for translating business requirements into technical solutions, configuring Service Now applications, and providing expertise on best practices and industry standards.

• Lead the development of functional specifications, business process models, and solution architectures to support the design and implementation of IT systems and applications.
• Collaborate with clients and internal stakeholders to understand business requirements, identify process improvements, and define strategic roadmaps for IT transformation initiatives.
• Design and document end‑to‑end business processes, use cases, and workflows, ensuring alignment with industry best practices and standards.
• Provide technical leadership and mentorship to project teams, including functional analysts, business analysts, and solution architects, guiding them through the software development lifecycle and ensuring adherence to project timelines and standards.
• Conduct stakeholder workshops, requirements gathering sessions, and user acceptance testing (UAT) sessions to validate solution design and ensure alignment with business objectives.
• Serve as a subject matter expert on emerging technologies, software development methodologies, and industry trends, providing insights and recommendations to inform solution design and architecture decisions.
• Participate in pre‑sales activities, including solution demonstrations, technical presentations, and proposal development, to support business development and client engagement efforts.

• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field; or 3+ years of related work experience.
• 8+ years of experience in functional analysis, business process design, or solution architecture, with a focus on designing and implementing complex IT solutions for enterprise clients.
• Strong understanding of software development lifecycle (SDLC) methodologies, including Agile, Scrum, and Waterfall.
• Proven ability to translate complex business requirements into clear and actionable functional specifications, use cases, and workflow diagrams.

• Excellent analytical and problem‑solving skills, with the ability to quickly understand and address business challenges and opportunities.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders, including clients, technical teams, and senior management.
• Master’s degree in computer science, Information Technology, Business Administration, or related field.
• Experience working with enterprise software solutions, CRM systems, ERP systems, or custom‑developed applications is a plus.
• Relevant certifications such as Certified Business Analysis Professional (CBAP), ITIL 4, or Project Management Professional (PMP) are desirable but not required.

Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one. Our rapid growth means unprecedented opportunities for professional advancement and skill development. As we expand, you'll have the chance to wear multiple hats and make a lasting impact on our organization's future.

You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success. Our flat organizational structure ensures your ideas are heard and valued, whether you're…