Service Consultant

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.

Position Title:
Service Now Consultant

Location:
Reston , VA

Duration: 6 months Contract

Need Local or who can attend Face to face

Interview Process:
Face to Face

Required Skills:

• 8 years’ experience in continuous process improvement methodologies including ITIL®, business process re-engineering, and/or quality management initiatives
• Significant demonstrated experience with ITIL® business process reformation, re-engineering, and project management activities, with extensive Service Catalog and Service Request experience
• Expert level experience in Service Now Service Catalog and Service Request design and implementation
• Expert level in Reporting based upon requests
• Expert level in Service-Now integrations to on-prem application including but not limited to SQL and Web Services (REST and SOAP)
• Expert level experience with workflow creation
• Experience working with/leading process reformation teams
• Knack for uncovering and recommending timely and high-impacting enhancements to day-to-day
• Desire to develop complex strategies to overcome cultural resistance to process-driven change
• Experience facilitating quality improvement efforts
• Excellent verbal and written communication skills
• Excellent leadership and problem-solving skills
• Experience with Service Now required, experience with Remedy is a plus

Bachelor's

All your information will be kept confidential according to EEO guidelines.