Cloud Program Manager

Description PROGRAM OVERVIEW:

This position supports a large-scale, multi-year federal cloud services program delivering enterprise-wide IT infrastructure and managed services. The program encompasses multiple service level agreements supporting mission-critical federal systems with emphasis on cloud modernization, infrastructure optimization, and operational excellence.

• Responsible for the timely execution of contract deliveries, revenue and profit achievement for the program. Manage large-scale federal IT services contract budget with full P&L accountability, ensuring margin and profitability targets are achieved across multiple Service Level Agreements.
• Responsible for managing the client relationship with federal agency IT leadership, component stakeholders, and Contracting Officer's Representatives (CORs), achieving high levels of client satisfaction across the enterprise.
• Responsible for overall outcome-based results in the delivery of all services across cloud environments, data center operations, endpoint services, identity and access management, network operations, and cybersecurity services supporting critical federal systems.
• Responsible for growing the account through identification and capture of follow-on opportunities, contract modifications, and expansion into adjacent IT services areas.
• Works closely with internal technology leaders, cloud architects, and account technical staff to introduce new solutions, drive innovation in cloud environments, and be responsive to customer requests for advanced capabilities and optimization.
• Responsible for managing a large team of professionals (direct employees and subcontractor personnel) located across multiple federal facilities and remote locations, delivering overall service delivery excellence, client reporting, cloud migration projects, invoicing/financial reporting, and contract management.
• Responsible for planning, forecasting and managing cost/revenue to achieve contract performance targets and financial objectives.
• Oversee Quality Assurance Surveillance Plan (QASP) compliance and reporting across all contract deliverables.
• Drive continuous improvement initiatives achieving measurable results while maintaining or improving service quality.
• Ensure compliance with federal security and compliance frameworks including FedRAMP, FISMA, NIST 800-53, and agency-specific cybersecurity requirements.
• Manage integration with existing federal enterprise tools and platforms.
• Lead cloud migration initiatives, ensuring architectural alignment with agency frameworks and minimizing mission impact.
• Support the planning and execution of SAIC's strategic objectives within the federal account portfolio.
• Support operational leadership through subordinate management where scope and complexity require integration of multiple disciplines including cloud architecture, cybersecurity, network operations, and service management.
• Promote ethical behavior and provide guidance to staff on technical and administrative matters, ensuring compliance with federal regulations and SAIC corporate policies.

• Bachelor's degree in Computer Science, Engineering, Management Information Systems, Business Administration, or related field from an accredited institution and a minimum of 17 years of experience. MBA is plus.
• Must have 15 years of IT Program Management experience overseeing large, outsourced federal IT services programs valued at $100M+ annually.
• Demonstrated ability to manage complex tasks and teams in a fast-paced, multi-tasking federal environment; demonstrated ability to coordinate individuals and groups to meet performance baselines. Must have extensive experience in negotiating and management of performance-based contracts and service level agreements.
• Project Management Professional (PMP) certification required.
• ITIL v4 certification required.
• Strong communications skills and facilitation expertise with experience and comfort managing operational and project groups through complex concepts/issues in a federal acquisition environment.
• Strong writing and verbal presentation skills, with ability to produce high-quality deliverables for federal stakeholders.
• Experience providing executive-level briefings to federal agency CIO/Deputy CIO leadership and component executives to advance customer goals, share results of accomplishments, and identify opportunities for improvement.
• Experience developing services with quantifiable metrics to measure performance and impact from improvement initiatives.
• Supports top-level federal client relationships and contributes to identification of new opportunities and business area development strategies.
• Strong business analytical skills using Microsoft Excel for managing Service Level Metric and Key Performance Indicator (KPI) reporting, invoice reconciliation, and forecasting of work across multiple SLAs.
• Strong financial acumen with demonstrated P&L management, cost optimization, and margin improvement in…