Business Analyst

Synergy Business Innovation & Solutions is a premier implementer of cutting‑edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy's core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low‑Code/No‑Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re‑Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short‑term, and long‑term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.

At Synergy, you'll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company‑funded certification opportunities, education reimbursement, and a general open‑door policy so that you have support when you need it. Our team is eager to learn, fast‑paced, and quality‑driven—if that sounds like you, Synergy has a position for you!

• The position will require working closely with Program and Project Managers as well as Scrum Masters to lead day‑to‑day administrative and functional duties such as researching, tracking, organizing, analyzing and presenting a wide range of data from program staff as well as customers.
• Responsibilities include defining and recording current and future business processes and identifying potential improvements.
• Exhibit excellent problem solving and data analysis skills as well as a proven ability to work independently.

• Assist project managers in recording project meeting minutes, maintain project life‑cycle documentation and tactical and strategic project tracking systems, primarily Atlassian Confluence, Jira and Portfolio.
• Create, manage and execute change control board processes
• Create, manage and coordinate unified team planning and review sessions
• Manage existing and define new business process flows to identify improvement opportunities.
• Assist in personnel administration processes as needed.
• Communicate in writing and verbally with internal and external customers.
• Assist project personnel in resolving complex program problems.
• Complete tasks as assigned within deadlines.
• Other duties as assigned

• Understanding of software development life cycles including waterfall and Agile.
• Experience with EazyBI, Snowflake, Tableau, or PowerBI
• High proficiency in SQL or jQuery
• High proficiency in MS Excel and MS PowerPoint.
• Proficiency in Jira, confluence, or similar project tracking tools.
• High proficiency with presentation and web communication tools.
• Excellent written and verbal communication skills and ability to interact with all levels of staff.
• Self‑starter with strong self‑management skills.
• Ability to organize and manage multiple priorities.
• Customer service oriented.
• 3+ years of experience in government or corporate environment as project coordinator, PMO administrator or equivalent experience preferred
• Experience working with Salesforce

• Ability to attain Federal Government Position of Trust.
• Must be a U.S. citizen
• Must pass a background investigation.

• CAPM certified, other certifications such as CSM or PMP a plus.
• Bachelor's degree in MIS preferred, but at a minimum associate's degree in data analysis or related fields
• Experience with Agile methodologies and principles.
• Familiar with information technology architecture, governance, and data exchange

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data,…