Business Systems Analyst - ServiceNow
Listed on 2026-01-19
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IT/Tech
Systems Analyst, IT Consultant, IT Business Analyst, IT Support
Piper Companies is seeking a Technical Business System Analyst to join an industry leading security organization supporting and enhancing the organization’s Service Now platform, as well as homegrown inventory, audit, and compliance systems. The Technical Business System Analyst will work closely with internal customers, gather and refine requirements, design effective solutions, and support full lifecycle delivery in an Agile environment.
Responsibilities for the Technical Business System Analyst include:- Manage backlog, requirements gathering, design, testing, and support for implementations, enhancements, and upgrades within the Service Now platform
- Work within and contribute to a mature operational model and help enhance internal processes
- Collaborate with vendor technical support, internal systems teams, and project development staff to support integration of COTs/SaaS platforms
- Manage Service Now/UCMDB/Flexera Discovery infrastructure including schedules, credentials, MID servers, and patterns
- Design, test, and support RESTful APIs, Linux/scripting environments, integrations, databases, and server‑side development
- 5+ years of hands‑on experience across multiple Service Now modules (e.g., ITSM, Incident/Problem/Change, Asset Management, CMDB, Release, GRC, Vendor Risk)
- Experience with RESTful web services, Linux, scripting, and technical audit platforms
- Experience with SAM/ITAM for both on‑prem and SaaS platforms (USU, Snow License Manager, HP Asset Manager, etc.)
- 8+ years of relevant experience with a bachelor’s in computer science (or equivalent work experience), or 6+ years with a master’s degree
- Compensation: $145,000 - $165,000 depending on experience
- Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave if required by law, and Holidays
This job opens for applications on January 16, 2026
. Applications for this job will be accepted for at least 30 days from the posting date.
#LI-CR2 #LI-HYBRID
Service Now, ITSM, CMDB, Asset Management, SAM, ITAM, GRC, Vendor Risk, REST APIs, Linux, Scripting, Integrations, UCMDB, Flexera, Discovery, MID Server, Compliance, Technical Analyst, Business Systems Analyst
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