Endpoint Specialist; Onsite

Endpoint Specialist (Onsite)

The Endpoint Specialist delivers on‑site technology support and IT best practices education to executives at the company headquarters in Reston, VA. In addition to support services, this role contributes to Endpoint Engineering team projects, including enterprise endpoint management, technology administration, and hygiene and maturity initiatives. The specialist also manages in‑office technology, such as networking infrastructure and conference room video/audio systems.

• Provide on‑site technical support for endpoints (PC, Mac, mobile devices) by consistently and efficiently resolving complex technology issues.
• Deliver white‑glove support for senior executives, ensuring endpoint technology is stable and operational 24x7x365.
• Support intermittent off‑site senior executive needs or executive events.
• Use remote control software (Intune, Connect Wise, etc.) to troubleshoot and resolve end‑user technical issues.
• Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk‑ups while escalating as appropriate.
• Identify, research, document, and escalate complex technical problems.
• Advise customers of technology best practices and hardware and software care and maintenance.
• Provide training for new team members.
• Oversee the deployment, configuration, and maintenance of endpoint software and devices.
• Implement and manage endpoint security measures, including antivirus, encryption, and threat detection.
• Provide technical support and troubleshooting for endpoint‑related issues with Windows, Mac, iOS, and Android devices.
• Monitor endpoint devices for performance issues.
• Develop and enforce Intune policies for endpoint management and security purposes.
• Maintain detailed documentation of endpoint configurations, policies, and procedures.
• Contribute to and maintain a knowledge base to enable consistent and comprehensive support and provisioning across all team members.
• Collaborate with other IT and Security teams to ensure seamless integration and operation of endpoint devices.
• Contribute to maintaining a proper inventory and organization of IT storage room and support desk at headquarters.
• Provide “smart hands” for headquarters networking infrastructure.
• Provide support for telephony hardware and conference room technology.
• Work with vendors as needed to support and maintain office technology and infrastructure.
• Maintain and administer the Apple Business Manager platform.
• Build best‑practice and training documentation for common business applications.

• Three (3) years’ experience providing technical support.
• Equivalent combination of education and experience.
• Excellent customer service skills, including written and verbal communication.
• Experienced in professional handling of escalated end‑user events.
• Experience operating in PC/Mac operating systems.
• Experience utilizing endpoint management software (e.g., Microsoft Intune).
• A/V setup, troubleshooting, and operation experience for both physical and virtual meetings/events.
• Able to track work accurately and consistently in a ticketing tool (e.g., Service Now).
• Professional demeanor and ability to manage positive interactions with executives.
• Logical problem‑solving, analytical, and conceptual thinking skills.
• Proficient in business productivity software (Microsoft Word, Excel, PowerPoint, Outlook, Internet browsers).
• Strong attention to detail.
• Excellent organizational and multitasking skills.
• Ability to prioritize and meet deadlines.
• Self‑directed, able to work effectively with very limited supervision.
• Flexibility to work outside of standard business hours on an exception basis.
• Ability to travel 5% of the time.
• Ability to clear a required background check.

• Administration in Microsoft Intune (policy improvements, device management, mobile device management).
• Apple Certified Support Professional certification.

• This is an office‑based position. 5 days a week. The noise level in the office is usually moderate (computers, printers, light foot traffic).

Stride, Inc. considers education, experience,…