Lead Web Content Administrator

Our Client, a Health Insurance company, is looking for a Lead Web Content Administrator for their Reston, VA/Hybrid location.

• 25% Oversees digital communication channels, mini-sites, and applications to align with corporate communication strategy and technology roadmaps.
• Works with website developers and editorial content contributors to meet business needs and requirements, while also identifying new opportunities.
• Maintains and advances internet and intranet web content and integrated applications.
• Serves as Subject Matter Expert (SME) and coaches business units and function groups to create consistent, value-oriented messaging.
• 25% Lead the change processes for all sections of internal and/or customer-facing web pages. Perform constant quality assurance and proofreading checks to ensure all products are posted properly and with accuracy, including correct language, grammar, spelling and style and compliance with section 508.
• 25% Provides leadership and guidance to junior staff by overseeing the development of web site technical architecture, database design and user interface including programming requirements. Participates in various aspects of website design, content development, web analytics, testing, content management, and usability testing. Understands reviewing web analytics to ensure good web design and usability standards are met.
• 25% Maintains, edits, approves and publishes web content with periodic audits.
• Develops detailed test plans, execute system test cases and provide feedback.
• Develops and recommends solutions based on business analysis.

• Bachelor’s Degree
• 8 years experience in web content management with progressively responsible web project management experience
• In lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Ability to work independently to manage multiple projects while keeping content owners informed of the progress of their general web edits and aware of any potential problems., Expert
• Ability to think globally and understand how content edits on one area of any particular web property may impact other areas of and/or related websites., Expert
• Ability to communicate challenges in a non-technical manner to internal content/business owners is important., Expert
• Proficiency with web content management systems (Team Site, SharePoint, etc.)., Expert
• Proficiency with web usability methodology and standards., Expert
• Expertise with web development software and coding (i.e. Dreamweaver, Adobe Professional, HTML, CSS, etc.), Advanced
• Experience with managing digital media, including web-based video, audio files., Advanced
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Client care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

ICONMA