Federal Network Support Engineer; Tier 2

Senior Federal Network Support Engineer to provide expert-level technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role serves as the highest tier of operational support for 24x7 operations (shift work), providing specialized expertise in complex network architectures, advanced troubleshooting, and architectural guidance for critical networking infrastructure supporting Phys Net, FPN, Express Route, VPN, optical networking, and emerging network services across air-gapped and secure federal facilities.

• Serve as final escalation point for complex / critical Livesite incidents, customer-reported issues, and deployment incidents

• Lead resolution of high-priority incidents affecting Phys Net and FPN network operations with 24x7 coverage requirements

• Perform advanced root cause analysis and develop comprehensive remediation strategies

• Design and implement solutions for complex networking scenarios involving federal cloud buildouts

• Provide technical consultation on Express Route Direct architecture, capacity planning, and optimization

• Lead optical SPAN monitoring initiatives and develop advanced mitigation strategies for network performance

• Advanced Network Engineering

• Architect end-to-end deployment solutions for Microsoft Express Route devices across multiple sites

• Develop and optimize network automation workflows contributing to PNAAS automation initiatives

• Design and validate complex configuration implementations for production environments

• Lead technical evaluation and integration of Microsoft partner services (ATT, BT, Verizon, Equinix, etc.)

• Drive network infrastructure modernization efforts including AZN Systems integration for HWProxy and Scripting Framework

• Oversee Pulse
  
  VPN and Webportal architectural implementations for secure federal environments

• Develop advanced troubleshooting methodologies and comprehensive knowledge base articles

• Create operational readiness frameworks and testing protocols for new service deployments

• Lead post-incident review sessions and drive systemic improvements

• Provide technical mentorship to Tier 1 and Tier 1.5 engineers

• Contribute to capacity planning and infrastructure scaling strategies

• Participate in architectural review boards and technical governance activities

• Issue and manage Letters of Authorization (LOAs) with Microsoft’s infrastructure partners

• Oversee contract sign-off processes for new Microsoft Partner integrations

• Lead complex decom activities for networking infrastructure in federal cloud environments

• Manage relationships with Microsoft product groups and partner organizations

• Drive continuous improvement initiatives across operational workflows

• Participate in on-call rotation providing 24x7 expert-level support

• Associates Degree or equivalent relevant experience;
  Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.

• 7+ years of experience in network operations or technical support

• Active Secret level clearance

• Able to obtain CJIS background check

• CompTIA Network+ CompTIA Security+ Azure AZ-900

• Strong understanding of enterprise networking concepts including routing protocols (BGP, OSPF), MPLS, VPN technologies

• Solid knowledge of Microsoft Azure networking services (Express Route, VPN Gateway, Virtual WAN)

• Experience with network monitoring tools and SPAN/packet capture analysis

• Experience with ticketing systems and incident management processes

• Strong troubleshooting and problem-solving abilities

• Excellent written and verbal communication skills

• Ability to work independently in a 24x7 operational environment

• Strong attention to detail and commitment to documentation standards

• Customer service orientation with ability to manage multiple priorities

• Proficiency with network automation concepts and scripting (Power Shell, Python) preferred

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office
  365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.

• Experience with cloud infrastructure, digital workspace, and storage technology.

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation…